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Student-Contributed Wiki

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Laptop will not turn on no matter what you try.

Hold the power button for about 5 seconds to ensure it is inputting the signal to turn on.

If it does not turn on after 5 seconds, the problem may be in the battery or the power switch itself.

If the laptop does not turn on, a possible problem could be the battery. Most laptops require a minimum percentage to turn on. Please make sure the battery is charged before turning on.

The laptop may actually be on, but the screen is just off. Hold the "fn" key and press '"f7" to see if the screen is turned off. This will turn the screen on and off while your laptop is on.

You plug in a device using a USB port and it does not connect

Plug the device in using another USB port. If one port works and one does not, then replace broken USB port.

If the device is still not connected using any of the ports, use a different USB cable or check device connection on another laptop.

If there is still no connection, then replace cable.

If there is connection on another laptop, then replace all USB port on current laptop.

Make sure all the cables are connected properly to the speakers.

Click the Volume icon at the bottom right corner of desktop toolbar.

Check and test by raising the volume bar.

Click on Start Menu-> Control Panel->Device Manager or Click on Cortana search for windows 10 user and search for Device Manager.

Check whether it appears with the exclamation mark.

If there is, download the latest Audio driver from ASUS official site and install. Follow the installation instructions.

Click on Start Menu->Control Panel->Sound

Check the internal speaker is the default device. If not, please right click on the Realtek High Definition Audio (With Internal Speaker Icon). Choose Set as Default Device from the drop-down menu.

Check for any external device (such as microphone) you have connected in speaker jack instead of microphone jack.

Damage speaker creating static or no sound while anything play. Make sure what side of speaker causing such problem.

Click on Start Menu->Control Panel->Sound

Please right click on the Realtek High Definition Audio (With Internal Speaker Icon). Choose Properties from the drop-down menu.

Please click on Levels next to General from top sub-categories. Choose Balance and Check by lowering and raising both bars L (indicating left side) and R (indicating right side) of the speaker. Check which side of speaker is causing such problem.

There is no internet connection, or the laptop is not connecting to the internet.

Check to see if your laptop has Wi-Fi or airplane mode enable/disable button. Usually holding the “fn” key and pressing the f2 key, or whichever f() key your Wi-Fi/airplane button is located will enable and disable your Wi-Fi. This button sometimes gets pressed on accident without realizing it.

Turn your computer off and find your wireless router and restart it. Power up your laptop to see if this has solved your issue.

If this still hasn't solved the issue:

Connect your device directly into the router with an Ethernet cord to check if you get a connection. This will also confirm whether or not the router is functioning properly.

Double check to see that your router is functioning properly. If your laptop works on other connections, but not your personal one then the problem is with your router. Be sure that your laptop and router are synced up to the right channel. Usually devices and routers run on a 2.4GHz radio band which contains 11 channels, 3 of which are the only ones that run without interfering with each other, Channels 1, 6, and 11. Channel 6 is usually the default channel which can make this a little tricky, because with densely populated areas like apartment complexes, there can still be some interference because of this. Be sure both your router and your laptop are synced onto the right channel by accessing your routers settings manually and following a manufacturer’s guide or contacting the manufacturer of your router to change these. It is also possible to do this on your own. Here is a quick easy to follow guide on how to do this. Router Channel Guide

Make sure you are close enough to your router to get a reliable signal. Depending on the quality of your router, the strength of the signal, and the size of your home you will find that not everywhere in your house has a reliable connection. This becomes even more unreliable with multiple devices using the Wi-Fi at the same time.

Reinstall your wireless drivers to be sure your wireless card is functioning properly. Go to the manufacturer’s page, in this cases Asus’s Asus X553S Wireless Drivers help page will bring you to where your drivers are located. Scroll down and choose your operating system then download the driver under LAN and follow the directions prompted onto the screen.

Beneath the laptop is abnormally hot.

Laptops are limited by the hardware they contain. Some laptops are unable to handle too many applications at once due to their limited CPU power or RAM memory. Laptops can overheat if they are overloaded with too many applications.

Just simply limit the number of apps or tabs open at one time. close the unnecessary applications.

Placing your laptop in the carpet, bed, or on your lap could prevent heat from escaping the laptop.

Simply move the laptop to a table or counter top would release the heat.

Fans work to dissipate heat from the CPU of the laptop. Sometimes, dust can accumulate in the vents or the fans themselves and reduce the effectiveness of the cooling system.

Carefully open the laptop and open the fan encasement if necessary. Take a q-tip or use a electronics-safe dust blower to remove the dust stuck in the fan and/or vents. Only do so safely when the fan stops running.

If the fan is still not functioning properly, a replacement will be necessary.

you can find detailed directions in our replacement guide.


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