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ASUS ROG G75VX-BHI7N11 Troubleshooting

Laptop released in December 2012, identified by model number G75VX-BHI7N11.

Screen Won't Turn On ¶ 

The screen is blank when turning on the device.

Power Cycle ¶ 

Turn computer off, remove battery, remove charger cable, press and hold power button for 15 FULL seconds, replace battery, plug in charger, press power button.

Faulty Graphics Drivers ¶ 

Connect the laptop to an external monitor, and reinstall the appropriate driver for the OS that your device is running.

Not Connecting to Wifi ¶ 

Laptop will not connect to the Internet while using a Wifi connection.

Faulty Wifi Chip Connection ¶ 

Disconnect wifi chip, then reconnect.

Connectivity Issues after upgrading to Windows 10 ¶ 

Refer to this if issues occured after upgrading to Windows 10.

Keyboard Lights Don't Work ¶ 

Interior backlights behind keyboard are not lighting up.

Faulty Drivers ¶ 

Check if the ATK package is installed - you can check the ATK package under Programs and Features in Win8 (which is really add/remove programs if you're used to Win7) and can get there through Control Panel/Programs. If you want to try a shortcut in Win8, right-click (not left) in the bottom left-hand corner to open a menu and choose 'Programs and Features' to check for the ATK Package and version.

1. If you shutdown the laptop regularly, try restarting the device instead of shutting down, and you may see a difference, as there seems to be some link between shutting down and the drivers acting strange.

2. If the lights do flash when you power it on, then the hardware is all okay, but the drivers are faulty. In that case, you need to reinstall the keyboard drivers here from the manufacturer’s website.

Touchpad Unresponsive ¶ 

The touchpad is not responding to finger swipes or clicks.

Touchpad Disabled ¶ 

Press Fn+F9 to enable touchpad.

Faulty Touchpad Driver ¶ 

Update driver: Connect an external mouse to the laptop, press Win + X, go to device manager, click on “Human Interface” drop-down menu, right click on “Microsoft Input Configuration Device”, choose properties, go to the driver tab, click update driver.

Horizontal Lines on Screen ¶ 

The screen is displaying horizontal lines.

Power Cycle ¶ 

See Screen won’t turn on.

Dirty CPU and Graphics Card ¶ 

Alternatively, check cpu and graphics card fans for dust (graphics card could be disabling itself due to excess heat). Remove the dust using compressed air or physically dust off with cotton swabs.

Hotkeys Not Working ¶ 

F1-12 keys do not properly perform operations.

Faulty Driver ¶ 

Install ATKACPI driver & ATK hotkey tool from here.

Input Device name and click the “Driver and Tools” tab.

Select the proper operating system.

Install the driver for broken hot key.


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