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Answer to: Why does the screen unexpectedly freeze on me?Please visit our device troubleshooting page located here for solutions to this issue.
Answer to: Why is audio not playing from the speakers?There could be a problem with the software. Before ripping apart your device, try a soft reset on the device! Follow this link to our troubleshooting page for information on how to soft reset the device.
Answer to: Why does the screen look messed up after resuming from standby?There could be a software malfunction. Soft reset the device. Follow this link for the steps: Troubleshooting Page