Answer to: Help With Factory Reset or IP Resetthere's a reset button. with the power on, push that in and hold it for a minute. that should reset it to factory default. default IP address of NAS; 169.254.0.1 you have to set the IP of your computer to be on the same subnet, in this case that would be a computer ip of 169.254.0.XXX xxx can be any number that's not in use, like .1. pick a number between say 20 and 250 that another device on your network isn't already using. hope that helps.
Answer to: How do you image hard drive without commercial software?you can use the winpe boot environment. it's free, download it from microsoft and make a boot disk. boot with that and use the imagex utility to clone the hard drive to a microsoft .wim image. using the same winpe boot disk, boot a pc and image the drive with imagex. use diskpart and dism utilities to manipulate partitions, etc...