Answer to: it starts to boot but never gets to unlock screen.We received two dreamtabs for the holidays. One worked and one perpetually tried to load. We tried factory reset but it hadn't ever been set up anyway. We had to return it. The replacement had the same issue. I returned it and bought one from another retailer (first two were from best buy last was from Amazon). That one worked. It's now been a few months and their both still working. If factory reset isn't working then my recommendation is replace it if you can.