Guides I've Contributed To
Answer to: Why won't my device connect to Wi-Fi?If the device is not connecting to the Wi-Fi, the connection might be slow. Place your device closer to the router for better speed. If there is no wifi connection at all, uninstall the driver and restart your device. Install the driver again and try reconnecting to the Wi-Fi. For more information, please refer to the troubleshooting page.
Answer to: Why is my device stuck on a blank screen?If the device is stuck on a blank screen, it might be in sleep mode. Press the power button and hold it for 30 seconds to shut it off and power on the device. This should fix the problem and if doesn’t, try to reset the device. For more information, please refer to the troubleshooting page.
Answer to: Why won't my device charge?There might be several reasons the device is not charging. The charger or the USB might be defective. In order to fix the problem, plug the charger into a different adapter. If this does not solve the issue, check to see if the USB port is damaged. Replace the USB port if it is broken. For more information, please refer to the troubleshooting page.