Answer to: My phone only charges when its offI have the same problem. My iphone6 does not charge while turn on. I have to turn it off to charge it. This is 23 months old. I tried cleaning charging pins and port, new charging cable and hard re-set. Nothing worked. I visited Apple Service Center and they say, my phone can not be fixed and they need to replace it with a new one. Since it is not under warranty, so I have to pay a huge amount. Also before going for replacement, Apple store will not help me to back-up and restore my data to new phone. This is ridiculous. Company like APPLE treating like GOD. No repair of a small problem and simply replacement with huge payment. This is simply another trick to get more money.