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Answer to: Why is my device not charging?Ensure both sides of charging cable is inserted all the way in, if the device is still not working, the charging cable is most likely defective. If problems persist, the battery could possible require replacement.
Answer to: Why is my battery draining quickly?If the device will power on, terminate all running applications and launch the device into airplane mode. This will allow for 100% of power to go towards basic function. If the device continues to burn through battery power at a high rate, the battery may require replacement. If the device will not power on, check to make sure battery has no warped edges or bulging.
Answer to: Why is my screen unresponsive to touch?Screen protector may be inhibiting the screen from responding to the user. Remove the Screen Protector and clean the kindle’s bare screen by using a microfiber cloth. Replace Screen protector. If problem persists, remove Screen Protector altogether.