Guides I've Contributed To
Why don't I hear audio playing through my device?I am trying to play an audio book using my Amazon Fire 5th generation but there is no sound coming out of the speakers.
Answer to: Why can't I connect my device to a wireless network?(1) If you are having issues connecting your device to a wireless network, your device may have been operating continuously for too long, and you will have to restart the device. Restart the device by holding down the power button and selecting to turn off. If you do not see the option to turn your device off on your screen, hold down the power button on your tablet for 40 seconds until it turns off, then start it up again. (1) If rebooting the device doesn't solve your problem, your tablet may be running outdated system software. Instructions on how to update your device software can be found here. (1) If you are still having issues, your WiFi connection may be the problem. When attempting to fix your WiFi network you should take these several steps (no particular order is required) : (1) Power cycling your wireless router. Instructions can be found here. (2) Changing the type of security on your router from WEP to WPA2. (3) Changing the setting on your router to disable 802.11n and limit it to 802.11g. (4) ...
Answer to: Why does my device have issues syncing?Before you attempt any of the steps listed below, ensure that you are connected to a wireless network. You will see a WiFi icon or 4G icon with signal bars near the battery indicator if your device is connected to a wireless network. (1) If you're having trouble syncing your device, make sure that the setting Device synchronization is turned on. To check to see if synchronization is turned on, go to the Manage Your Content and Device page on your online Amazon account, select Settings and ensure that Device synchronization is turned on. (1) If your Device synchronization is turned on and you're are still having issues, ensure that your device content is up to date. To check to see if your software is up to date, swipe down from the top of the screen and tap Settings , and then tap Sync Device to ensure that your device is synced with the latest updates and content downloads. (1) If you have done all of this and are still having problems, your payment method on your device may be invalid. Your payment method o...