Why does my spacebar key not work when I push it down?My spacebar key is stuck “down” and does not work when pushed.
Answer to: Computer has power and screen is still black?The most likely issue is that your laptop has faulty LEDs so the screen will need to be replaced. To diagnose other possible issues visit the HP Spectre 13-3010dx Troubleshooting Page page or view the Screen Replacement Guide to replace the screen.
Answer to: Why does my computer not turn on when charging?If your laptop computer does not turn on when plugged into the power adaptor the power adaptor may be faulty. Try testing the adaptor on another computer to see if it will charge that computer. If it doesn’t then you will need to replace the adaptor. If the adaptor does work on another computer then the battery is faulty and will need to be replaced. You can replace the battery by following this Battery Replacement Guide.