Guides I've Contributed To
Why won't my tablet connect to WiFi?Why will my Ematic Genesis 2 tablet not connect to the WiFi?
Why is my tablet not charging?Why is the battery of my Ematic Genesis 2 not charging and stops functioning when not plugged in?
Why is my screen not responding?Why is the screen on my Ematic Genesis 2 not responding or functioning?
Answer to: Why is my screen not responding?There are several reasons why the screen of the Genesis 2 may be unresponsive. A dirty screen can block the infrared LED lights used to help the touchscreen function properly. Using a soft cloth and an electronic screen cleaner, clean the tablet’s screen to ensure there is no grime or debris blocking the sensors. A screen protector that is worn, too thick, or not made for the device could interfere with the infrared LED lights used to help the touchscreen function properly. Either replace the protector with a new one designed for the Genesis 2 tablet or remove the protector completely. A low battery can cause the tablet’s touchscreen or operating system to become unresponsive. The Genesis 2 tablet uses a micro USB charger, which is universal for many different devices. Simply plug the device in for a few hours to provide it with enough battery to properly function again. Sometimes a device may just need a restart to resume functioning properly. Simply hold down the lock button on the top of the device for abo...
Answer to: Why is my tablet not charging?There are several possible reasons for the tablet not charging Check to make sure the power adapter is plugged in. If it is, make sure the light on the adapter is on. If the light is not on, and the adapter is plugged in, the adapter is faulty. Consider purchasing a replacement adapter. If the adapter is plugged in, and the light on the adapter is on, make sure the adapter is connected to the tablet. If the tablet only powers on when the device is plugged in, regardless of charging time, then the battery is faulty and needs to be replaced. If the power adapter will not connect to the tablet or will not stay plugged in, or if the tablet is not charging or turning on when plugged in, then the charging port may be faulty or damaged.