Guides I've Contributed To
Answer to: If the vacuum is not turning on, what do I do?First, make sure your vacuum is plugged in. If it is plugged in and the power button is on, you may need to reset your circuit breaker. If that option doesn't work, try resetting the motor thermostat. The steps to reset the motor thermostat can be found on the troubleshooting page. If none of the above work, your cord may be broken.
Answer to: My vacuum is not picking up dirt, what could be the problem?If your vacuum is still not picking up dirt, there may be a blockage either in the brush roll, the hose or the hose that leads to the dust cup. If your hose accessory isn't picking up dirt, detach the hose and check for blockages in the hose and the place where the hose attaches. You can also check and clean the dust cup. If none of these solutions work, your motor may be going bad.
Answer to: Where can I purchase spare filters, dusting pads & other accessories?Even though the vacuum isn't on the Shark Vacuum website, the parts can still be found on the shark website. The vacuum requires the foam and HEPA filters. The most similar model is the Shark Navigator NV356E and there are really no noticable differences between them. In order to order parts for this vacuum, head to the shark website and order parts off of the NV 356E page.