I think Epson needs to realize that this type of obsolescence loses customers. They had a similar weak assembly in their $1000+ Stylus Pro 3800 pigment inkjet printer with incredibly flimsy paper holder plastic pins that snap off, leaving the entire output assembly dangling. Still !#^&@! me off years later.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.