Our Echo stopped connecting to our wifi. We went through the setup process several times, factory reset it and tried some more, router reboots, etc. We have a router with both frequencies. We tried both. We also have an Echo Dot that connects to the wifi just fine along with our phones and multiple computers. Is their an antenae that could have come disconnected or is it likey just the wifi/bluetooth chip that failed? It hasnt taken any falls or anything.
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