Answer to: My phone works but my screen is blankhi i have the same problem too. this time it's a two week old phone fresh from a service provider. the model is a moto z play. i charged it after the update but later on thr screen suddenly went black . the buttons work i can still hear the dial pad touch tone and it vibrates. noticed that the charger (turbo fast, original charger) doesn't heat up but the phone does. service provider adviced me to go to customer service for repair this should be within warranty and is eligible for a replacement right?