lol- no repair parts for Echo; once it falls off your desk, the top piece will shatter and make the volume unusable (horrible design; all strength is in bottom- top is frail). I purchased a similar from eBay and both are unusable. Going into trash ASAP.
&&^& Amazon for not releasing parts; $2 plastic part is $125 'discount' replacement (plus old goes into landfill).
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
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