THE BEST CUSTOMER SERVICE I EVER HAD!!!. I order my kit and got it in the next two days. When I got the kit I had everything I needed so I started to open my phone, but when I got to my Ph000 tool it was not undoing the screw. When I ask my brother to help he seen that the screw was striped. So I called Ifixit customer support and they answered on the second ring. The rep I was speaking with was so caring and listen to every word I said. He ask me for my order number and in 3mins he let me shipped out me another Philps screw driver.
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