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I had the same experience. My glass was cracked all the way to the left side and the suction cup would not pull the glass up. The packaging tape also didn't help. The heat caused it to lift. I finally abandoned the tape, used a heat gun aimed very carefully at each broken piece of the screen. The picks did work with patience, but I just pulled off each broken part of the glass. I also found that pulling up on one broken part while heating in front of me would let the next piece pull up. I continued heating and breaking all the way around. Do the right side last. Took about 1 hour to get it off, and another hour to clean the old glue off the frame. BTW thanks to this web site and all the comments! No way I would have done this without all the help here! I am now clean and waiting for my new digitizer. I couldn't free the battery (below), so I left it powered up, and verified it till worked before throwing away the old glass. Vince
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