Answer to "Why is my camera screen frozen?"If the camera freezes up, it may have gotten stuck in a loop while trying to connect to a wireless network. Just disconnect it from the network, and the camera should resume normal operation.
Answer to "Why do my photos appear blotchy?"Any blotches, lines, or smears of color in your images does not necessarily indicate a malfunction. This problem can occur if the camera has been used continuously at high temperatures. To solve this issue, simply turn the camera off and wait for it to cool down.