Step 2 is missing the 1 (10mm T-7 ) screw that is under a rubber pad in the bottom middle of the laptop. The picture shows this pad and screw already missing. Note the silver color instead of the black color of the rest of the bottom of the laptop.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.