Robot Vacuum Won’t Connect to the App or Wi-Fi

Most robot vacuums only support 2.4 GHz. Check your router settings to make sure this band is enabled and has its own SSID, not the same name as the 5 GHz network.

During setup, the robot should be no more than 2–3 meters away from the router. Once the connection is successful, you can put it back in its usual location.

A common mistake: typos. Pay attention to uppercase and lowercase letters, and ideally copy the password from a text field to avoid mistakes.

The robot must be in the correct pairing mode. Press and hold the designated button for a few seconds until an LED starts flashing or you hear a voice prompt.

Many models use Bluetooth for the initial setup. Enable Bluetooth on your smartphone and grant the app the required permissions.

The app needs access to Bluetooth and Wi-Fi devices. Grant all requested permissions during setup, including “find nearby devices” or “retrieve Wi-Fi information.”

Note for older Android versions before Android 12: These versions also require location permission. This is a technical Android requirement and does not mean your location is being tracked. From Android 12 onward, there are separate permissions for finding devices.

Temporarily disable security features such as MAC filtering, also called device access control, or AP isolation. They can block the connection.

Sometimes a full app restart helps. Uninstall the app, restart your smartphone, and install it again.

If the app does not work on your phone, try another device, either Android or iOS. User forums often include tips on which versions work well.

If old networks are saved, a reset can help. Press and hold the Wi-Fi button for several seconds until the LED flashes. This only deletes the Wi-Fi data; maps and settings remain saved.

VPNs or strict security settings can interfere with the connection. Disable VPNs during setup or connect the robot to a guest network.

If nothing works, your manufacturer usually has a specific solution or video guide. Contact support and include your model, router, and a description of the error.