My Problem
Lack of memory and the word of the Apple salespeople that we could upgrade the memory got us to buy the tool.
My Fix
We successfully opened the machine - and successfully closed it again (wohoo!)
My Advice
Yeah! Don't expect to upgrade the RAM of a MacBook Air. Ever. Don't expect to upgrade the SSD either unless you have the unconventional gumstick variant of SSD that Apple uses.
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