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Replacing a non-working Dell XPS-13 (9360) battery

William Vaughan -

Dell XPS 13

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Dell XPS 13 Battery Replacement

20 minutes

Very easy

My Problem

This is my fairly new Dell XPS 13 (9360), 7 months old. The battery stopped working so I ordered a new one to replace it.

My Fix

Disassembly / reassembly as specified in the IFIXIT article worked exactly as specified. I removed the original battery, opened up the package I had ordered with the new battery, and lo and behold, they had sent me a battery for a different machine, possibly an XPS 15. It was too big and NOT the same battery at all. So I reseated and attached the original battery, reassembled the back casing of the laptop, and voila - it worked and I didn't need to replace it after all. I'm now in the process of swapping the battery sent for the proper model.

My Advice

If I did this again, I'd try removing and reseating the old battery before bothering to order a replacement. In the old days, whether with operating with server / desktop components (which were simple to access and reseat), or checking out the old fashioned click out/in "user replaceable" batteries, this would have been a no-brainer habit. Doing it on a thin, small laptop these days, having to deal with over a dozen tiny screws and tiny sockets and connectors, makes it tempting to skip reseating, assume the component will need replacing, and thereby save at least one disassembly/reassembly cycle. This was exacerbated by this being a fairly new and expensive laptop which is still under partial warranty, so didn't want to screw anything up (no pun intended). Lesson learned ...

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Phillips #00 Screwdriver

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3 Comments

Ever since upgrading the BIOS in my system to the latest 2.3.1, the battery life in my system has gone all to ***. I used to routinely get 8 to 10 hours use out of it, and now, if I'm lucky, I get two hours. Tech support has already done an on-site battery and system board replacement, to no avail. I can sit and watch the battery percentage drop in the ePSA screen. System demand supposedly around 2,000 mA, which should yield 30 hours of runtime with the 60 Wh (brand new) battery, but yet goes down to zero in just over two hours. System is also running hot, I notice. All this in the pre-boot diagnostics, so no OS load on the processor.

Anyone else seeing this issue? Last time I updated the BIOS before this was back in April, 2017, which really improved the battery performance.

Any suggestions?

julie - Reply

Ever since upgrading the BIOS in my system to the latest 2.3.1, the battery life in my system has gone all to ***. I used to routinely get 8 to 10 hours use out of it, and now, if I'm lucky, I get two hours. Tech support has already done an on-site battery and system board replacement, to no avail. I can sit and watch the battery percentage drop in the ePSA screen. System demand supposedly around 2,000 mA, which should yield 30 hours of runtime with the 60 Wh (brand new) battery, but yet goes down to zero in just over two hours. System is also running hot, I notice. All this in the pre-boot diagnostics, so no OS load on the processor.

Anyone else seeing this issue? Last time I updated the BIOS before this was back in April, 2017, which really improved the battery performance.

Any suggestions?

julie - Reply

Ever since upgrading the BIOS in my system to the latest 2.3.1, the battery life in my system has gone all to ***. I used to routinely get 8 to 10 hours use out of it, and now, if I'm lucky, I get two hours. Tech support has already done an on-site battery and system board replacement, to no avail. I can sit and watch the battery percentage drop in the ePSA screen. System demand supposedly around 2,000 mA, which should yield 30 hours of runtime with the 60 Wh (brand new) battery, but yet goes down to zero in just over two hours. System is also running hot, I notice. All this in the pre-boot diagnostics, so no OS load on the processor.

Anyone else seeing this issue? Last time I updated the BIOS before this was back in April, 2017, which really improved the battery performance.

Any suggestions?

julie - Reply