Moto 4Gplay screen goes black when dialing or receiving call.
My screen goes black whenever I dial a number or voicemail.
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My screen goes black whenever I dial a number or voicemail.
Rep: 445.1k
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Hi,
Try using the phone in safe mode and check if the problem still occurs.
If it works OK in safe mode, then a downloaded app is the cause of the problem. The trick is to find out which one. You need to uninstall each downloaded app, one by one, and then test the phone in normal mode, between each uninstall to check if it is working OK or not.
When it does work OK, then the last downloaded app that you uninstalled is the culprit.
You could also check if the phone’s proximity sensor is working OK or not.
With the phone in normal mode, (not speakerphone mode), make a call and place the phone down on a table. Then place your hand over and then away from the proximity sensor located on the top left side of the screen as you are looking at it, to see if the screen goes off and on that way.
If you are uncertain about the proximity sensor, there are apps available such as this which may be of some help. There are others as well that may be better I don’t know haven’t had to try any yet.
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