Sales Policies

Payment ¶ 

Accepted Methods ¶ 

Credit and Debit Cards ¶ 

If you are paying by credit or debit card, your statement will show a charge from IFIXIT.

We are unable to accept prepaid gift cards at this time.

Credit card information is stored using industry-standard strong encryption in our secure database.

All orders paid via credit or debit card are subject to billing address verification. The billing address is the address at which you receive your credit card statement and is on file with the bank. Orders with an unmatched billing address are subject to cancellation without notice.

Money Orders ¶ 

We accept money orders from U.S. banks in U.S. dollars only. We do not accept personal checks.

If you paid via money order, please write the order number in the 'Memo' section and send it to:

iFixit
1330 Monterey St.
San Luis Obispo, CA 93401

If we do not receive payment within ten days, we are unable to guarantee availability of the products ordered.

Verification ¶ 

Orders may require additional verification for one or more reasons, including using a different billing and shipping address.

To expedite the verification process, please ensure that the shipping address for the order is listed as an alternate address with your credit card company. If the shipping address is not listed on your credit card as an alternate address, we reserve the right to require additional documentation or cancel your order.

Shipping ¶ 

We normally ship your order within 24 hours if it's in stock and it's not Saturday, Sunday, or a holiday. Shipping cutoff time is 12:00 P.M. (Noon) Pacific Time. There are some exceptions where an order may be delayed one day due to product availability. If this is the case for your order, the estimated ship date shown at checkout will reflect the extra day.

You will receive a shipment tracking number for all UPS and FedEx shipments, and for all USPS Priority and Express Priority International shipments.

UPS and FedEx do not ship to P.O. Boxes, APO, FPO, or DPO address. If you need to ship to a P.O. Box, APO, FPO, or DPO address, you must choose USPS as your shipping method.

Location ¶ 

iFixit's headquarters and United States warehouse is located in and ships from San Luis Obispo, California.

Local Pickup ¶ 

If you live in the San Luis Obispo area, you may arrange to pick up your order any time from 3-5 P.M. Monday through Friday.

To do so, please place the order during business hours (Monday through Friday, 8 A.M. to 5 P.M. Pacific Time) then give us a call at 805-464-0573 so we can refund the shipping and put the package aside for you.

Local pickup is available for in-stock items currently for sale in our warehouse. Items not in our warehouse may take additional time to acquire and may or may not be available for pickup. Please contact us before placing your order to determine if the product you want is available for pickup.

Domestic ¶ 

We ship to all 50 states (including US territories and APO/FPO/DPO addresses).

Options ¶ 

USPS First Class

  • Delivery typically takes one to three business days but in some circumstances can take up to three weeks.
  • Is not guaranteed to arrive on a certain date.
  • Only applicable for orders up to 0.75 lbs (340 g).

USPS Priority

  • Is not guaranteed to arrive on a certain date.
  • Delivery times vary; see the USPS Priority estimator and input '93401' as the origin zip code. Please note that these are not guaranteed delivery dates but can be used as a good estimate.

UPS Ground

  • Delivery takes one to five business days within the continental US.
  • Is guaranteed to arrive by a certain date. *Per UPS's policy, the guarantee is suspended for packages picked up or scheduled for delivery between Dec. 11 and Dec. 24, 2014
  • Cannot be used to ship to P.O. Boxes, APO, FPO, or DPO addresses.

See the UPS Ground Transit Times map for more detail:

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UPS 2nd Day Air

  • Delivery is guaranteed two business days from date of shipment.
  • Cannot be used to ship to P.O. Boxes, APO, FPO, or DPO addresses.

UPS Next Day Air

  • Delivery is guaranteed the next business day, most often before Noon.
  • Cannot be used to ship to P.O. Boxes, APO, FPO, or DPO addresses.

International ¶ 

iFixit's mission is a global mission. We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated so we want to provide you as much information as we can. If after reading all of this, you have specific questions, please contact us and we'll be happy to help you.

For some international orders, we may ask for a credit card verification form in order to process your order. It protects the cardholder and iFixit against fraudulent transactions.

When using your credit card, you will be billed in USD Currency and your credit card company will bill you with your local currency at the current exchange rate.

International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by iFixit. These fees are specific for the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by iFixit at checkout does NOT cover any duties, taxes or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you. For more details about import fees, check out the 'International Duties, Taxes, and Other Fees' section below.

Sometimes your country's customs department will require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a copy of that by looking at your order history under your profile. If you need further assistance, please contact us.

Check out the International Shipping FAQs for some of the common questions regarding international shipping.

Countries Served ¶ 

We ship to the following countries:

Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Canada, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Kiribati, Korea, Republic of (South Korea), Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Norway, Palau, Panama, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Republic Of, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom (Great Britain), United States, Uruguay, Vanuatu, Vatican City, Venezuela, Virgin Islands, British, Virgin Islands, US, Wallis and Futuna

Sorry, but we do not ship to any countries that are not on this list.

Options ¶ 

FedEx International Priority:

  • Delivery usually takes one to seven business days, depending on the country.
  • Is not guaranteed to arrive on a certain date.
  • Packages can be tracked using the FedEx Website.

USPS First-Class Mail International:

  • Cheapest method to send an international package
  • Is not guaranteed to arrive on a certain date.
  • No tracking information available
  • Delivery times vary greatly depending on the country; can take up to 8 weeks for delivery in extreme cases
  • Packages will be delivered using your country's local mail service

USPS Priority Express Mail International:

  • Delivery typically takes anywhere from 5-10 business days, depending on the country.
  • Is not guaranteed to arrive on a certain date.
  • Packages can be tracked using the USPS Website and/or sometimes through your country's postal service's website. The tracking provided by USPS is limited and does not estimate delivery time.
  • Packages will be delivered using your country's local mail service
  • Remote island nations have reported ship times of up to eight weeks, so FedEx is usually a better choice for shipping to those

Duties, Taxes and Other Fees ¶ 

Shipping Cost: This is the cost charged by iFixit at checkout to cover the cost of the shipping method you select for your order. Unless explicitly stated in writing by an iFixit representative, it does not cover any of the following:

Duties and Taxes: These are applied by your country's customs department based on the value and characteristics of whatever is being imported. Every country has their own unique regulations and procedures.

Brokerage Fees: These are charged by a company to facilitate transactions between buyers and sellers. The brokerage fee is charged for services such as negotiations, sales, purchases, delivery, or advice on the transaction. In the case of importing shipments, brokerage companies often serve as the means by which the shipment is cleared through a country's customs and border protection department. These services often can incur a fee. Depending on a country's customs clearance procedures, a brokerage company will take care of the paperwork and deal with the hassle of importing a package.

In some countries, you can avoid these brokerage fees by clearing the package yourself at a customs facility. Check your country's customs laws and see if it's possible. You can also contact the shipping carrier and ask if you can clear the package yourself. Be sure to have your tracking number for them to reference.

Ancillary Fees: That's basically a big word for extra fees applied by the shipping carrier. These fees can include things like storage fees, expedited clearance fees and fees for having to correct customs documentation. Your customs bill should have a breakdown of what the fees are if they are applied. Most shipments don't incur hefty ancillary fees, but you should check with how certain shipping carriers deal with ancillary fees.

FedEx has a breakdown of the different country-specific ancillary fees that can be applied: FedEx Ancillary Fees

Shipping Issues ¶ 

Incorrect Shipping Address Provided ¶ 

Correctable ¶ 

If you chose UPS Next Day Air, UPS 2nd Day Air, UPS Ground, or FedEx International Priority as your preferred shipping method, we are happy to correct minor errors in your address (i.e. including a missing apartment number or changing a couple of digits in a postal code). Major address changes like shipping to a completely different street address, city, state, or country may be possible but are subject to an additional processing fee.

Please contact iFixit Support if you need to make changes to an address.

Not correctable ¶ 

We are not able to modify addresses for orders shipped with USPS First Class, USPS Priority, or USPS Priority Express International.

Please see the below sections for information on how we deal with packages that are not able to be delivered.

Undeliverable Packages ¶ 

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund for the product, and a coupon for the shipping charges.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact iFixit Support.

Returned undeliverable packages are subject to our standard 3-5 business day processing time, so if you would like to expedite redelivery, you may place a new order. Contact us and we'll issue a refund for the shipping cost instead of issuing a coupon.

Rejecting Receipt ¶ 

Rejecting receipt of a package is considered returning the package without iFixit's consent and may be subject to a 25% restocking fee ($5 minimum). Any fees and shipping charges incurred will be re-billed to the customer and may be deducted from any applicable refund amount.

Reshipping ¶ 

Unless arrangements are made before arrival, orders that are returned to us will be restocked and are not able to be shipped again. If you would still like the returned items, you will need to place a new order.

Missing Packages ¶ 

Occasionally, packages are not delivered in the expected timeframe and are not able to be located by tracking information (if available). Once this happens, the package is considered "missing."

If a package falls in to this category, iFixit reserves the right to send a replacement. Refunds or returns are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.

Returns ¶ 

We want you to be happy about your purchase from iFixit! Please contact our support department for an RMA number before sending anything back to us.

Our return policy is like the Pirates' Code; it's more guidelines than actual rules. That said, here they are (and we reserve the right to use them as our governing rules):

  • Arrangements for a return must be made within 30 days of the date the order is received.
  • Returned items that are not defective may be charged a restocking fee of up to 15% ($5 minimum), and shipping will not be refunded. Alternatively, we can provide 90% of the purchase price in store credit for your returned item. ($5 minimum restocking fee still applies.) Unless explicitly stated by iFixit, any coupon codes provided for customer use are discounts for products, not shipping.
  • RMA numbers are valid for 7 days from the date of issue. All packages received without an RMA number will be charged a 25% restocking fee ($5 minimum). Rejecting receipt of a package is considered returning the package without an RMA number and may be charged up to a 25% restocking fee.
  • Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault, iFixit will provide a return shipping label and/or (with iFixit's prior consent) reimburse return shipping charges for non-expedited, trackable shipping methods. Any shipping and/or customs charges billed to an iFixit shipping account and not explicitly authorized by iFixit will be billed to the customer.

If in doubt, please contact us and we'll do our best to get you taken care of.

Warranty ¶ 

Information about the warranties we offer for our products can be found here.

Sales Tax ¶ 

Orders shipped to a California address are charged 8% sales tax on the entire order including shipping and handling charges. If you are tax-exempt, please contact us prior to placing your order as we cannot remove sales tax from an order once it has been submitted.

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