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The first thing the manual tells you is to lift both arms, and remove the wipers. Like a lot of wipers, this is "locked" onto the arm by sliding the wiper assembly from the base of the arm into a crooked end, where it snaps in place. Depress the spring tab towards the wiper arm, and gently slide the wiper down towards the base of the wiper arm.
Instead of leaving the wiper arm up where a bump or unforeseen factor could slam it down on the window glass, wrap the end in a soft towel or rag, and let the arm down gently. There. Isn't that better?
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