Introduction
If you forgot your Password, PIN, Screen Pattern lock, you can pass the security with your Google account, registered on this phone. You must be in range of WiFi network, used before with this phone.
If you cannot do this, the only way to bypass the security is Hard Reset.
!!! ATTENTION !!! This will erase all your personal information.
Video Overview
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Open the Emergency call keyboard.
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Enter this code: *#*#7378423#*#*
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From the Service Menu select: "Customization Settings".
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Select "Reset customization" and "Reset customization and reboot".
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The Android system will erase all personal information and will reboot the phone to the original factory settings.
Thank you so much I found one of many of my Daughters old mobiles but she couldn't remember any passwords to unlock the phone thanks to your information I have been able to unlock the phone and had the best surprise ever some wonderful photos of 1 of our horses and 1 of our dogs who are in pet heaven and photos of my Dad’s 80th birthday celebrations a few years ago with all the family these are so special as my Father my Hero passed away recently so to see his happy smiling face looking at me melts my heart.
Thank you
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Did you do it successfully?
my phone is nt taking *#*#7378423#*#* says it's nt an emergency number
Hi my phone says the same what do i do
Dude, It Goes Till Customization Sttings and The Goes to Reset customisation and then returns back to the same lock screen
its dosnt work …..
its dosnt work
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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99 other people completed this guide.
48 Comments
I didn't get the Customization Settings option. i just got "Service info", "service settings", and "Service tests"
Because of high Android version.You have to reflash it with Sony PC Companion:
Factory Reset, Fix Android Problems with Sony PC Companion
Regards.
ZFix -
Ahhh great I made it thanks
I did it correctly and still wanted the pattern to reset phone....help
What is the error message says? You can read this article to unlock the password without losing any data: http://bit.ly/28Xsybd
its not working for me. I enter in the code in the emergency call but nothing happens.
Not for me either
Tim did you get a reply?im having the same issue?I need my pho.e desperately..
what should do after *#*#7378423#*#*
if am calling than told that it is not an emergency number
Did you ever get passed this step?
I keep getting same
Thank you :*
I know my lock screen password but i cant remove it from setting-security becose my none option in security is disabled by administration, encryption policy or credential storage. So what can i do now please sugest.
The only thing mine says is service info service setting and service tests
My phone only says service info service settings service test and that's all what Do I do
I have 1.7 years old Panasonic Eluga I Android phone. It was misplaced so I remotely erased through Gmail Account. Now I have found it. When I power it on then only WELCOME screen appears with emergency dialing pad and nothing else.
When I tried hard reset by Vol Key up and down with power button then Factory Reset screen pops up and no other option is working so that I can proceed ahead. What to do next. I am in great need. Please help me out.
My phone says this is not an emergency number
For the phones with newer Android OS you have to use Sony PC Companion:
ZFix -
people help me i'm using a sony experia model E2105 the hard resert service does not work on my phone
I can see the customization settings. Please I need directions
I can't see the customization settings plz
Hi mine says you cant make a call
mine didn't go through is there any other method of unlocking it
hey I have sony x10i I just can"t find customisation option I only see three things viz
1.service info
2.service settings
3.service test
please help............
thx alot, i lost this phone 3 years ago , and now i forgot my pattern, AND THANK YOU
I didn't work
I can’t turn on my Xperia play. :( help
Sony d213 full ricovre
Please I can't dlfind customer reboot on my phone is only service info,service settings, and service tests…..please help me out I beg you
Sony erission
hi. i entered *#*#7378423#*#* on emergecy keyborad, but every time i completed it, the keyboard kicked me out, and i had to enter the code again, but keyboard kicked ,e out again, ad again, and again, what i should do??
I'm not getting the setting option on the emergency dialer after I put in the reset code. What do I do?
Merci beaucoup sa été une bonne aide
Merci d'aider les gens comme nous
J'ai mon téléphone reinitialisation au parametre d'usine mais je sais pas comment avoir le mot de passe pour accéder au téléphone
i cant do that with Sony Aqua M..PLEASE HELP
qlitia - Reply
should I press call afterwards? no service menu pops up , it just says : call not sent not an emergency number
Witbooi M - Reply
Doesn't let me do anything! Help?
Jordan Favel - Reply
When i enter this code it says that it's not an emergency number...What to do now????
Ansh Vardhan - Reply
Same problem .not emergency number ?..?
Mix Kewl - Reply
thank you worked great 3 minutes
goof slayer - Reply
same: is not an emergency number
reyazada - Reply
nakalimutan ang pincode
cristilyn.reyes - Reply
bonjour j’ai prêté mon tel et la personne à mis un MDP, maintenant je suis complètement bloque, impossible de rentrer dans le tel si je ne rentre pas le mdp
Ghislaine Beber - Reply
J'ai taper le code et cela ne fonctionne pas ..
Marine Bideau - Reply
Nonsense, not working
Shahieda Isaacs - Reply