Introduction

If you forgot your Password, PIN, Screen Pattern lock, you can pass the security with your Google account, registered on this phone. You must be in range of WiFi network, used before with this phone.

If you cannot do this, the only way to bypass the security is Hard Reset.

!!! ATTENTION !!! This will erase all your personal information.


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Video Overview

Open the Emergency call keyboard. Enter this code: *#*#7378423#*#* From the Service Menu select: "Customization Settings".
  • Open the Emergency call keyboard.

  • Enter this code: *#*#7378423#*#*

  • From the Service Menu select: "Customization Settings".

i cant do that with Sony Aqua M..PLEASE HELP

qlitia - Reply

should I press call afterwards? no service menu pops up , it just says : call not sent not an emergency number

Witbooi M - Reply

Doesn't let me do anything! Help?

Jordan Favel - Reply

When i enter this code it says that it's not an emergency number...What to do now????

Ansh Vardhan - Reply

Select "Reset customization" and "Reset customization and reboot". The Android system will erase all personal information and will reboot the phone to the original factory settings. The Android system will erase all personal information and will reboot the phone to the original factory settings.
  • Select "Reset customization" and "Reset customization and reboot".

  • The Android system will erase all personal information and will reboot the phone to the original factory settings.

Thank you so much I found one of many of  my Daughters old mobiles but she couldn't remember any passwords to unlock the phone thanks to your information I have been able to unlock the phone and had the best surprise ever some wonderful photos of  1 of our horses and 1 of our dogs who are in pet heaven and photos of my Dad’s 80th birthday celebrations a few years ago with all the family these are so special as my Father my Hero passed away recently so to see his happy smiling face looking at me melts my heart.

Thank you

Tracy - Reply

I tried to follow the above process. after entering the code in emergency call mode, when I tried to press the call button the screen reflects a message “this is not an emergency number. hence call not forwarded”

ksnmurty - Reply

I tried to follow the above process. after entering the code in emergency call mode, when I tried to press the call button the screen reflects a message “this is not an emergency number. hence call not forwarded”

ksnmurty - Reply

Did you do it successfully?

my phone is nt taking *#*#7378423#*#* says it's nt an emergency number

sphelelexulu - Reply

this suckss....it cant even work on sony xperia m aqua

qlitia - Reply

Hi my phone says the same what do i do

tamara pryor - Reply

My phone does the same as everyone elses, its my old phone but as my pne is broken i need to now use this phone for awhile, just cant remember the pin for the life of me, anything else i can do please, thank you.

kelly - Reply

no. I tried to follow the above process. after entering the code in emergency call mode, when I tried to press the call button the screen reflects a message “this is not an emergency number. hence call not forwarded”. If there is a way out please suggest the same. thank you

ksnmurty - Reply

Conclusion

To reassemble your device, follow these instructions in reverse order.

65 other people completed this guide.

ZFix

Member since: 12/09/2013

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38 Comments

I didn't get the Customization Settings option. i just got "Service info", "service settings", and "Service tests"

kennynguyen0829 - Reply

There is no customization settings option so how do we reset ????

roy7ster - Reply

Because of high Android version.You have to reflash it with Sony PC Companion:

Factory Reset, Fix Android Problems with Sony PC Companion

Regards.

ZFix -

I did it! Thank you, i was able to unlock it and all my pictures and music are still there! :)

Miri - Reply

Ahhh great I made it thanks

tkmuparadzi - Reply

Many thanks for a great fix......worked first time . My biggest problem was lack of memory for the password. Senior moments again. Ta.ta

mcmen - Reply

I did it correctly and still wanted the pattern to reset phone....help

Kenny Vorhees - Reply

What is the error message says? You can read this article to unlock the password without losing any data: http://bit.ly/28Xsybd

kersonzine -

I have two Sony xperia phones non of them will hard reset.

Subzero - Reply

its not working for me. I enter in the code in the emergency call but nothing happens.

Tim Hudson - Reply

Not for me either

joelholmstrom -

Tim did you get a reply?im having the same issue?I need my pho.e desperately..

Serena vega -

what should do after *#*#7378423#*#*

if am calling than told that it is not an emergency number

mukesh - Reply

Did you ever get passed this step?

nicholekeepsmiling -

I keep getting same

Elaine Barker -

Ohhh.. i was soo tensed on what to do now.. and that Code allowed me to go to settings and start the wifi through which i could enter my username and password and unlock it. THanks a lot for this video

Smilu - Reply

Hi ..i tried to use the code given but still can't reset my phone ...due to forget my patern lock. Is there any other ways i can unlock?

tamtader - Reply

How to unlock forgotten pass code from Sony xperia pm -0160-bv ?

asnajeeb - Reply

My top half of my screen is cracked so I can't touch the three

Ayla - Reply

I know my lock screen password but i cant remove it from setting-security becose my none option in security is disabled by administration, encryption policy or credential storage. So what can i do now please sugest.

akshay kore - Reply

The only thing mine says is service info service setting and service tests

Irma gomez - Reply

My phone only says service info service settings service test and that's all what Do I do

Irma gomez - Reply

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bobby - Reply

I have 1.7 years old Panasonic Eluga I Android phone. It was misplaced so I remotely erased through Gmail Account. Now I have found it. When I power it on then only WELCOME screen appears with emergency dialing pad and nothing else.

When I tried hard reset by Vol Key up and down with power button then Factory Reset screen pops up and no other option is working so that I can proceed ahead. What to do next. I am in great need. Please help me out.

Ramsharan Kumar - Reply

My phone says this is not an emergency number

Jaime Lewis - Reply

For the phones with newer Android OS you have to use Sony PC Companion:

Factory Reset, Fix Android Problems with Sony PC Companion

ZFix -

people help me i'm using a sony experia model E2105 the hard resert service does not work on my phone

tiegodelay8 - Reply

I can see the customization settings. Please I need directions

Raphael Blackie - Reply

I can't see the customization settings plz

Raphael Blackie - Reply

Hi mine says you cant make a call

tamara pryor - Reply

mine didn't go through is there any other method of unlocking it

Aganyi peter - Reply

i forget my sony xep xz pin now my mobile lock how to i unlock or reset my phone

please help me

jeish - Reply

hey I have sony x10i I just can"t find customisation option I only see three things viz

1.service info

2.service settings

3.service test

please help............

ayanda mveli - Reply

thx alot, i lost this phone 3 years ago , and now i forgot my pattern, AND THANK YOU

Justas Tamošiūnas - Reply

I didn't work

Thembi Gumede - Reply

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