Skip to main content

Introduction

When the vacuum is failing to pick up dirt or spitting it back out, check the roller brush for damage. Multiple missing or broken bristles as well as a broken or cracked brush can fail to pick up dirt .

  1. Shark Rotator NV502 Roller Brush Replacement, Roller Brush: step 1, image 1 of 2 Shark Rotator NV502 Roller Brush Replacement, Roller Brush: step 1, image 2 of 2
    • Pull the handle while pressing the lift away button to remove the body of the vacuum.

  2. Shark Rotator NV502 Roller Brush Replacement: step 2, image 1 of 2 Shark Rotator NV502 Roller Brush Replacement: step 2, image 2 of 2
    • Flip the base of the vacuum over to access the bottom.

    • Remove the two small wheels with a metal spudger.

  3. Shark Rotator NV502 Roller Brush Replacement: step 3, image 1 of 2 Shark Rotator NV502 Roller Brush Replacement: step 3, image 2 of 2
    • Remove the nine 16 mm screws using the Phillips #2 Screwdriver. Press on the side tabs in the middle of the panel and pull up to reveal the screw under the hose connection.

    • Remove the two 13.5 mm screws using the Phillips #2 Screwdriver.

    For Step 3, the text refers to 9 16mm screws, but the photo shows only 8 of them. You will find the 9th screw underneath the housing for the hose, the red tube in the center. Lift up carefully.

    CeCe - Reply

    Excellent fixit right out of the box thanks

    thanks for taking time to do it

    xx19912 - Reply

    On my vacuum there are not 9 Phillips head screws. There are 2 Phillips head screws and 7 star head screws. If you have any sense at all when you put your vacuum back together you will throw away these star head screws and replace them with Phillips head screws of like thread and length.

    paulmarra1956 - Reply

    There is no need to remove the rear wheel axle screws to remove the top.

    Marc - Reply

  4. Shark Rotator NV502 Roller Brush Replacement: step 4, image 1 of 2 Shark Rotator NV502 Roller Brush Replacement: step 4, image 2 of 2
    • Pull up on the cover and move it to the side.

    • Remove the wire attached to the base by squeezing the pin and pulling up.

  5. Shark Rotator NV502 Roller Brush Replacement: step 5, image 1 of 2 Shark Rotator NV502 Roller Brush Replacement: step 5, image 2 of 2
    • Remove the two 11 mm screws using the Phillips #2 screwdriver.

    • Lift the roller brush cover up.

  6. Shark Rotator NV502 Roller Brush Replacement: step 6, image 1 of 1
    • Pull out the roller brush.

    The photos were perfect. Followed the directions perfectly step by step and I was able to reassemble and I had no screws left over! Thanks (59yr old Nana)

    Jill Richards - Reply

    I Found one on the bloody trash about an hour ago. Bleeding wankers! Throwing away a great bloody piece like it, is bloody crazy I say. !#off, it's mine now!

    William Fabiano - Reply

Conclusion

To reassemble your device, follow these instructions in reverse order.

4 other people completed this guide.

Samuel

Member since: 10/06/2016

286 Reputation

3 Guides authored

Team

Cal Poly, Team 4-3, Livingston Fall 2016 Member of Cal Poly, Team 4-3, Livingston Fall 2016

CPSU-LIVINGSTON-F16S4G3

4 Members

13 Guides authored

6 Comments

Good day, I have a rotator lift away NV500 my belt indicator light stopped working but I was still getting suction. I replaced the filters and hep filters,as well as changed the belt. I cleaned off the dust and then carefully put the vacuum back to gather. I went to plug it in all worked until I pushed the roller brush indicator on and it still did not work. What else could it be? Any suggestions.

I await your reply

Angela

Angela Cox - Reply

I have the same issue…brush roller will not work.

csweetccr - Reply

Same here what would be wrong with it

Johnnie Twyman -

Great instructions - the 11mm hidden screws plus one more were tricky to find. Thanks so much for the great graphics and very clear disassembly steps; I almost gave up and was going to take it to a dealer for a costly repair fee. Thanks again!

Mathew Curran - Reply

Great directions and guidance - many thanks!

Mathew Curran - Reply

I found no 11mm screws, + type. On my machine all the screw were T10H or T15H security type screws.

sharan stanwood - Reply

Add Comment

View Statistics:

Past 24 Hours: 15

Past 7 Days: 72

Past 30 Days: 337

All Time: 15,989