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Shark Rotator NV502 Roller Belt Replacement

What you need

  1. Shark Rotator NV502 Roller Belt Replacement, Roller Brush: step 1, image 1 of 2 Shark Rotator NV502 Roller Belt Replacement, Roller Brush: step 1, image 2 of 2
    • Pull the handle while pressing the lift away button to remove the body of the vacuum.

  2. Shark Rotator NV502 Roller Belt Replacement: step 2, image 1 of 2 Shark Rotator NV502 Roller Belt Replacement: step 2, image 2 of 2
    • Flip the base of the vacuum over to access the bottom.

    • Remove the two small wheels with a metal spudger.

  3. Shark Rotator NV502 Roller Belt Replacement: step 3, image 1 of 2 Shark Rotator NV502 Roller Belt Replacement: step 3, image 2 of 2
    • Remove the nine 16 mm screws using the Phillips #2 Screwdriver. Press on the side tabs in the middle of the panel and pull up to reveal the screw under the hose connection.

    • Remove the two 13.5 mm screws using the Phillips #2 Screwdriver.

    For Step 3, the text refers to 9 16mm screws, but the photo shows only 8 of them. You will find the 9th screw underneath the housing for the hose, the red tube in the center. Lift up carefully.

    CeCe - Reply

    Excellent fixit right out of the box thanks

    thanks for taking time to do it

    xx19912 - Reply

    On my vacuum there are not 9 Phillips head screws. There are 2 Phillips head screws and 7 star head screws. If you have any sense at all when you put your vacuum back together you will throw away these star head screws and replace them with Phillips head screws of like thread and length.

    paulmarra1956 - Reply

    There is no need to remove the rear wheel axle screws to remove the top.

    Marc - Reply

    OMG Thank you CeCe! I was scratching my head looking for that last screw

    K C - Reply

    I can’t find the right bit for these screws. What size/type are they??? Mine are not star bits…

    Cant find the right tool - Reply

    On other vacuum models Shark uses Torx security screws. The Torx/Star screwdriver/bit needs to have a hole in the end to accommodate the pin inside the Tork screw head.

    mwarrenus -

  4. Shark Rotator NV502 Roller Belt Replacement: step 4, image 1 of 2 Shark Rotator NV502 Roller Belt Replacement: step 4, image 2 of 2
    • Pull up on the cover and move it to the side.

    • Remove the wire attached to the base by squeezing the pin and pulling up.

  5. Shark Rotator NV502 Roller Belt Replacement: step 5, image 1 of 2 Shark Rotator NV502 Roller Belt Replacement: step 5, image 2 of 2
    • Remove the two 11 mm screws using the Phillips #2 screwdriver.

    • Lift the roller brush cover up.

  6. Shark Rotator NV502 Roller Belt Replacement: step 6, image 1 of 1
    • Pull out the roller brush.

    The photos were perfect. Followed the directions perfectly step by step and I was able to reassemble and I had no screws left over! Thanks (59yr old Nana)

    Jill Richards - Reply

    I Found one on the bloody trash about an hour ago. Bleeding wankers! Throwing away a great bloody piece like it, is bloody crazy I say. !#off, it's mine now!

    William Fabiano - Reply

  7. Shark Rotator NV502 Roller Belt Replacement, Roller Belt: step 7, image 1 of 2 Shark Rotator NV502 Roller Belt Replacement, Roller Belt: step 7, image 2 of 2
    • Remove the roller belt from around the roller brush and the motor gear.

Conclusion

To reassemble your device, follow these instructions in reverse order.

34 other people completed this guide.

Caroline Swanson

Member since: 10/05/16

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Cal Poly, Team 4-3, Livingston Fall 2016 Member of Cal Poly, Team 4-3, Livingston Fall 2016

CPSU-LIVINGSTON-F16S4G3

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29 Comments

Where can I buy replacement belt?

Caroline - Reply

Very helpful re shark vacuum , thank you!

Frank Kirby - Reply

First of all, I couldn’t find the belt at 3 different stores that sell the vacuum including the place I bought it. Not on their websites either. And not on Shark’s website. Strange. I got it from Amazon. Next, I cannot get at the roller as the housing won’t come apart even with brute force. And yes, I got all the screws out and followed all instructions. It just fits so tightly, I cannot get it apart. I have a $350 vacuum, an $8 belt, and I cannot vacuum my rugs. Really disappointed as I’ve replaced belts in other vacuums in the past with no problems. And I’ve had this vacuum for a relatively short time and use it only weekly in a fairly small condo. Not sure why the belt literally disintegrated and came out in pieces.

Deb Capraro - Reply

The number of screws in the instructions is not correct. There were 11 in mine. One that is deeper and my screw driver didn't reach. But since I was just trying to clean the roller I gave up. But I'm betting you still need a screw or two out if you only took out the number listed. good luck. P.S. sometimes something you vacuum up gets in just the wrong spot and eats the belt by rubbing. The heat disintegrates it.

Linda Bendele-Brown -

Depending on when you bought your vacuum, you can call shark and theyll replace the whole thing if need be. I had a 2 year time frame. It's worth a shot.

anne deno -

Yes, Linda is correct! You'll need a long, skinny screwdriver to take out the screw closest to the large wheels. I thought once I removed some of the screws it would loosen the piece so I could pull up one side, but it didn't budge until all the screws are out!

Hope you got it!

Shannon Precourt -

This works for the NV501, also, though the exact count of screws may be different. Just pay attention as you take them out; if the cover doesn't lift right off you probably missed one.

chuck harold - Reply

My switch is on and the belt is not broken. What else can it be and who can fix it?

Avis Stram -

The switches are on and the belt is not broken. What's wrong with it and who can fix it?

Avis Stram -

My belt is not broken, the power switch is on for the brush roller to engage and the nozzle is fully pushed in AND my roller brush STILL does NOT spin. No what? Thanks so much!

Sarah Molson - Reply

Mine was not rolling because there were threads and hairs wrapped around it that blocked it from turning.

William Katcher -

what a pain in the ass to get the dam thing back together

r moore - Reply

The instructions were helpful, but I didn’t need to remove the two little screws next to the wheels. This is too much effort to remove the roller, as I need to remove threads and hairs from it often. All my previous vacuum cleaners allowed the roller to be removed without any tools!

William Katcher - Reply

This instrction was very hepful. I was able to take my vaccuum apart and found some large threads causing the problem. I also cleaned it while I had it apart (YUK). I was also able to find replacement belts (just in case). They can be found on Amazon ($5.95 for one belt) and Ebay ($7.95 for one belt). There is also available a pair of belts available on Walmart.com $17.95. Walmart is where the Shark is sold around here. Thanks for posting your info.

L Dillard - Reply

struggled with it for over an hour,never got it open. trashing this shark. wont be buying another. It took me about 3 min to change a kirby belt.

priscilla harp - Reply

Nice directions BUT, not a #2 Phillips head but a T20-Security pinned head. What a PIA!!!! Why in the name of anything holy would they use a security head on a vacuum cleaner belt?!?!?

Gene Browning - Reply

This is correct. 1/8” flat head screw driver will work to get screws out. This is not convenient, but still live the shark..

Barrie Nass -

Excellent post. Guided me right through the process. It turned out the belt was OK so problem still not solved.

dbcl142 - Reply

I had no roller function and the belt on mine was fine.

The little switch that stops the roller when the vaccum is stood up was bad. Its shown in the step 5 photo above between the left hand orange circle and the top of the photo. It has two red wires leading into it. I couldn’t get the switch to work, and I’m to lazy to find a matching replacement, so I cut the wires and joined them. That fixed my vacuum. The roller is always on when the button is pressed (it used to stop when the vacuum was stood upright), but I’m fine with that.

I hope this saves someone else some $$$

Thanks for the instructions, the disassembly was simple after looking at the steps!

Michael Caboose - Reply

I'm having the same problem! Love my vacuum but I agree w u all…it's insane at how ridiculous it is to get to the %#*@ belt!!! So VERY THANKFUL FOR THE WIRE HACK. I am a single mom w 3 teenagers and freaked out when I realized it wasn't the belt! Thank god I am mechanically inclined & for all the great ppl that take the time to write info like this! Lol

If it's not too much trouble for further assistance- if u don't mind telling me the best location where to cut and put together so I know I'm not making a bigger problem?? Either way— THANKS A TON!

Cara Tucker - Reply

These directions were 100% spot on, even showing the hidden screw under the hose access.

This made the job easy.

Teresa Kunkel - Reply

Contact switch that stops the roller when the vacuum is stood upright was bad on ours as well. Belt was fine and nothing wrapped around the roller. Cutting the red wires leading to/from the switch and joining them together, bypassing the switch, fixed the problem. Just be sure to use a wire nut, electrical tape and tuck loose wires safely away before re-assembly.

Daniel Dorlon - Reply

Is there a replacement hose for that inner hose? And how the heck do you get it out, mine is cracked

dukester_ut - Reply

My “#2 Phillips” is a number 20 security torx bit…

other than that this was no help,

thanks for nothing

Matt Leib

Matt Leib - Reply

Had probs with roller giong round tried everything shark suggest no go so called customer services and guess what there are celebrating hols and please call back in January ggggrrrrr

brookie4647 - Reply

I have been searching for a belt for a Shark Professional XL NV90 vacuum without luck. The belt seems to be pretty good, but the roller won’t go around. I cleaned everything off also. I watched a youtube video about taking the switch out and rewiring without it, but I wanted to try the belt first in case that’s what it is. So, does anyone know if any of the other models’ belts will work with this model? Or can you give me a link for a replacement belt? Thanks..

katiehummingbird - Reply

One of the sides of my roller seems worn almost rubbed and worn . Can i buy a replacement roller ?

Sue - Reply

Tried removing screws with screwdriver as suggested, no luck. Got a flashlight and looks like you need something besides a screwdriver which I don't have…. ???

wolfcreek_woman - Reply

I agree with Deb above. I followed the instructions and took out 9 screws and I cannot get the dang thing apart. I guess there are 2 more screws once you get the white top off for a total of 11 screws. I mean, this is serious, I broke 2 fingernails!!! Seriously, I would not have bought this vacuum had I known how hard it would be to change belt.

wlkn4fun - Reply

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