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Introduction

There you go! There you go! You have just spilled your glass of Johnnie Walker Black Label on the keyboard of your Dell XPS 12 9Q23 and it no longer works...

What a pity (especially for whisky), but luck is with you, this tutorial will guide you step by step to make the replacement.

PS: This tutorial also works for other drinks spilling on the keyboard or simply to clean them up.)

Parts

No parts specified.

  1. Pop the center cover open on the bottom cover.
    • Pop the center cover open on the bottom cover.

    • Remove the center screw with a #00 Phillips screwdriver.

    • Use a T5 Torx screwdriver for the remaining screws around the edge of the bottom cover.

  2. Carefully remove back panel after all screws have been  removed.
    • Carefully remove back panel after all screws have been removed.

  3. After the back panel has been removed, disconnect the battery to prevent electrical shock
    • After the back panel has been removed, disconnect the battery to prevent electrical shock

  4. Use a Phillips #00 screwdriver to remove the 8 screws that secure the battery.
    • Use a Phillips #00 screwdriver to remove the 8 screws that secure the battery.

  5. Once all the screws have been removed the battery is now safe to extract
    • Once all the screws have been removed the battery is now safe to extract

  6. Close the laptop, flip the laptop over, and pop off the back panel with a flathead screwdriver.  The panel will be hanging by the hinges once open.
    • Close the laptop, flip the laptop over, and pop off the back panel with a flathead screwdriver. The panel will be hanging by the hinges once open.

  7. Use a T5 Torx screwdriver to remove the screws along the edge of the bottom cover.
    • Use a T5 Torx screwdriver to remove the screws along the edge of the bottom cover.

    • Use a magnetic board if possible to keep track of screws

    • Open the center cover and use a Phillips #00 screwdriver to remove single screw.

  8. Carefully remove back cover
    • Carefully remove back cover

  9. Disconnect the battery to prevent electrical shock.
    • Disconnect the battery to prevent electrical shock.

  10. Disconnect amber-colored daughter cable.
    • Disconnect amber-colored daughter cable.

  11. Use a Phillips #00 screwdriver to loosen the screws that secure the heatsink.
    • Use a Phillips #00 screwdriver to loosen the screws that secure the heatsink.

    • Screws cannot be fully removed from heatsink.

  12. Remove the heatsink.
    • Remove the heatsink.

    • Heatsink is a device used for absorbing heat and necessary to remove to reach the fan.

  13. Use Phillips screwdriver to remove cooling fan screws.
    • Use Phillips screwdriver to remove cooling fan screws.

  14. Unplug fan cable.
    • Unplug fan cable.

  15. Fan can now be removed and a new one can be installed.
    • Fan can now be removed and a new one can be installed.

  16. Unplug the trackpad cable.
    • Unplug the trackpad cable.

  17. Insert wisdom here.
    • Insert wisdom here.

  18. Use a Phillips #00 screwdriver to remove the 4 trackpad screws.
    • Use a Phillips #00 screwdriver to remove the 4 trackpad screws.

  19. Remove the trackpad.
    • Remove the trackpad.

  20. We removed the battery to avoid electric shocks. Disconnect the two wires from the WiFi card. You can do this with a pair of pliers or your fingernail. Remove the screw with a #00 Phillips screwdriver.
    • We removed the battery to avoid electric shocks.

    • Disconnect the two wires from the WiFi card. You can do this with a pair of pliers or your fingernail.

    • Remove the screw with a #00 Phillips screwdriver.

    • Now remove your WiFi card to replace it.

  21. We removed the battery to avoid electric shocks.
    • We removed the battery to avoid electric shocks.

    • Remove the adhesive tape.

  22. Remove the screw with a #00 Phillips screwdriver. Remove the hard disk from its location.
    • Remove the screw with a #00 Phillips screwdriver.

    • Remove the hard disk from its location.

  23. We removed the battery to avoid electric shocks. The hard disk, WiFi card and fan have also been removed. Remove the connector with a pair of pliers or your fingernail.
    • We removed the battery to avoid electric shocks. The hard disk, WiFi card and fan have also been removed.

    • Remove the connector with a pair of pliers or your fingernail.

    • Remove the screws with a #00 Phillips screwdriver.

    • Remove the card afterwards.

  24. Disconnect the various connections from the motherboard. Remove the screws with a #00 Phillips screwdriver. Carefully turn the motherboard over to disconnect the tablecloth from the keyboard.
    • Disconnect the various connections from the motherboard.

    • Remove the screws with a #00 Phillips screwdriver.

    • Carefully turn the motherboard over to disconnect the tablecloth from the keyboard.

    • You can now replace the motherboard.

  25. We removed the battery to avoid electric shocks. The hard disk, WiFi card, fan, touchpad and motherboard have also been removed. Remove the screw with a #00 Phillips screwdriver and remove the bracket. Remove the screw with a #00 Phillips screwdriver and remove the support.
    • We removed the battery to avoid electric shocks. The hard disk, WiFi card, fan, touchpad and motherboard have also been removed.

    • Remove the screw with a #00 Phillips screwdriver and remove the bracket.

    • Remove the screw with a #00 Phillips screwdriver and remove the support.

    • Be patient and unscrew the 24 keyboard screws.

  26. You can now remove the keyboard. And also do a cleaning if necessary, as in the second photo. You can now remove the keyboard. And also do a cleaning if necessary, as in the second photo.
    • You can now remove the keyboard. And also do a cleaning if necessary, as in the second photo.

Conclusion

To reassemble your device, follow the instructions in reverse order.

One other person completed this guide.

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Schwarzer

Member since: 08/07/2019

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