Most wireless routers are 5GHz, but the Astro A50 operates on channels 149 - 165, and since most 5GHz routers do as well, this is definitely the cause of the problem. You must change your personal router settings on the configuration page to use channels 48 - 116 instead of 149 - 165 to resolve the connectivity issue.
  • Most wireless routers are 5GHz, but the Astro A50 operates on channels 149 - 165, and since most 5GHz routers do as well, this is definitely the cause of the problem. You must change your personal router settings on the configuration page to use channels 48 - 116 instead of 149 - 165 to resolve the connectivity issue.

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  • Connect A50 headset to computer via USB or mini USB cable. For windows based operating systems, download .zip file by clicking on the PC Download button. Zip file provided on Astrogaming’s firmware page.

  • Extract the .zip file once it completes downloading. Run the executable file you just extracted and follow the step-by-step instructions. For Mac systems, follow the steps with a .dmg file once it completes downloading. This firmware update should solve connectivity issues.

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Conclusion

If these steps do not help your issue, due to the fact that it is an internal hardware problem, you may have to purchase a new Astro A50 transmitter.

Sovanna Rice

Member since: 10/28/2015

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UMass Dartmouth, Team 2-5, Shastany Fall 2015 Member of UMass Dartmouth, Team 2-5, Shastany Fall 2015

UMASSD-SHASTANY-F15S2G5

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