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Introduction

Follow this guide to replace a broken or jammed headphone jack on your MacBook Pro 2020.

Some photos in this guide are from a different model and may contain slight visual discrepancies, but they won't affect the guide procedure.

    • Before starting this procedure, you should disable your Mac's Auto Boot feature. Auto Boot powers on your Mac when you open the lid, and may be accidentally triggered during disassembly. Use this guide to disable Auto Boot.

    • If your MacBook is running Big Sur v11.1 or later, disabling Auto Boot may not work. You can proceed normally, but make sure to disconnect the battery as soon as you're inside.

    • Completely power off and unplug your MacBook before you start. Close the display and flip the entire laptop upside-down.

    • Use a P5 Pentalobe driver to remove the six screws securing the lower case:

    • Two 6.7 mm screws

    • Four 3.4 mm screws

    • Throughout this repair, keep track of each screw and make sure it goes back exactly where it came from to avoid damaging your device.

  1. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Open a gap using a suction cup: step 2, image 1 of 2 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Open a gap using a suction cup: step 2, image 2 of 2
    • Apply a suction handle to the lower case near the front-center area of the MacBook Pro.

    • Lift the suction handle to create a slight gap between the lower case and the chassis.

  2. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Separate the clips: step 3, image 1 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Separate the clips: step 3, image 2 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Separate the clips: step 3, image 3 of 3
    • Insert one corner of an opening pick into the space between the lower case and the chassis.

    • Slide the opening pick around the nearest corner and halfway up the side of the case.

    • This releases the first of the hidden clips securing the lower case to the chassis. You should feel and hear the clip pop free.

  3. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 4, image 1 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 4, image 2 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 4, image 3 of 3
    • Repeat the previous step on the opposite side, sliding your opening pick under the lower case and up the side to pop the second clip free.

  4. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 5, image 1 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 5, image 2 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 5, image 3 of 3
    • Insert your opening pick once again under the front edge of the lower case, near one of the two centermost screw holes.

    • Give the pick a firm twist to pop free the third clip securing the lower case to the chassis.

    • Repeat this procedure near the other of the two centermost screw holes, popping the fourth clip free.

  5. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 6, image 1 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 6, image 2 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 6, image 3 of 3
    • Pull the lower case firmly towards the front of the MacBook (away from the hinge area) to separate the last of the clips securing the lower case.

    • Pull first at one corner, then the other.

    • Pull to the side—not up.

    • This can require a lot of force.

  6. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Remove the lower case: step 7, image 1 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Remove the lower case: step 7, image 2 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Remove the lower case: step 7, image 3 of 3
    • Remove the lower case.

    • To reinstall the lower case:

    • Set it in place and align the sliding clips near the display hinge. Press down and slide the cover toward the hinge. It should stop sliding as the clips engage.

    • When the sliding clips are fully engaged and the lower case looks correctly aligned, press down firmly on the lower case to engage the four hidden clips underneath. You should feel and hear them snap into place.

  7. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Uncover the battery connector: step 8, image 1 of 2 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Uncover the battery connector: step 8, image 2 of 2
    • Carefully peel up the large piece of tape covering the battery connector, on the edge of the logic board nearest the battery.

    • Remove the tape.

  8. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 9, image 1 of 2 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 9, image 2 of 2
    • Gently peel back the small piece of tape covering the battery board data cable connector.

    • The tape is integrated into the ribbon cable and will not detach completely. Simply peel it back enough to access the connector.

  9. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 10, image 1 of 2 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 10, image 2 of 2
    • Use the tip of a spudger to flip up the small black locking tab securing the cable in its connector.

  10. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 11, image 1 of 2 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 11, image 2 of 2
    • Disconnect the battery board data cable by sliding it out from its socket.

    • Slide parallel to the logic board, in the direction of the cable.

  11. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 12, image 1 of 2 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 12, image 2 of 2
    • Fold the battery board data cable to the side and out of the way.

  12. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 13, image 1 of 1
    • Use a T5 Torx driver to remove the 3.7 mm pancake screw securing the battery power connector.

  13. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Disconnect the battery: step 14, image 1 of 2 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Disconnect the battery: step 14, image 2 of 2
    • Use a spudger to gently lift the battery power connector, disconnecting the battery.

    • Lift the connector high enough so that it stays separated from its socket. If it accidentally makes contact during the course of your repair, it could damage your MacBook Pro.

  14. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Remove the connector cover: step 15, image 1 of 1
    • Use a T3 Torx driver to remove the two 1.8 mm screws securing the headphone jack connector cover.

  15. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement: step 16, image 1 of 1
    • Use a pair of tweezers to remove the headphone jack connector cover.

  16. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Unfasten the headphone jack: step 17, image 1 of 1
    • Use a T3 Torx driver to remove the three 4.4 mm screws securing the headphone jack to the case.

  17. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Disconnect the headphone jack: step 18, image 1 of 2 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Disconnect the headphone jack: step 18, image 2 of 2
    • Use the pointed end of a spudger to pry the headphone jack connector straight up to disconnect it from the logic board.

  18. MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Remove the headphone jack: step 19, image 1 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Remove the headphone jack: step 19, image 2 of 3 MacBook Pro 13" Four Thunderbolt Ports 2020 Headphone Jack Replacement, Remove the headphone jack: step 19, image 3 of 3
    • Remove the headphone jack.

Conclusion

Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before installing.

To reassemble your device, follow the above steps in reverse order.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Try some basic troubleshooting or search our Answers community for help.

Carsten Frauenheim

Member since: 03/10/2020

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