Introduction
Follow this guide to replace a broken or jammed headphone jack on your MacBook Pro 2020.
Some photos in this guide are from a different model and may contain slight visual discrepancies, but they won't affect the guide procedure.
What you need
-
-
If your MacBook is running Big Sur v11.1 or later, disabling Auto Boot may not work. You can proceed normally, but make sure to disconnect the battery as soon as you're inside.
-
Use a P5 Pentalobe driver to remove the six screws securing the lower case:
-
Two 6.7 mm screws
-
Four 3.4 mm screws
-
-
-
Apply a suction handle to the lower case near the front-center area of the MacBook Pro.
-
Lift the suction handle to create a slight gap between the lower case and the chassis.
-
-
-
Insert one corner of an opening pick into the space between the lower case and the chassis.
-
Slide the opening pick around the nearest corner and halfway up the side of the case.
-
-
-
Insert your opening pick once again under the front edge of the lower case, near one of the two centermost screw holes.
-
Give the pick a firm twist to pop free the third clip securing the lower case to the chassis.
-
Repeat this procedure near the other of the two centermost screw holes, popping the fourth clip free.
-
-
-
Remove the lower case.
-
Set it in place and align the sliding clips near the display hinge. Press down and slide the cover toward the hinge. It should stop sliding as the clips engage.
-
When the sliding clips are fully engaged and the lower case looks correctly aligned, press down firmly on the lower case to engage the four hidden clips underneath. You should feel and hear them snap into place.
-
-
-
-
Carefully peel up the large piece of tape covering the battery connector, on the edge of the logic board nearest the battery.
-
Remove the tape.
-
-
-
Use a spudger to gently lift the battery power connector, disconnecting the battery.
-
Lift the connector high enough so that it stays separated from its socket. If it accidentally makes contact during the course of your repair, it could damage your MacBook Pro.
-
-
-
Use a T3 Torx driver to remove the two 1.8 mm screws securing the headphone jack connector cover.
-
-
-
Use a T3 Torx driver to remove the three 4.4 mm screws securing the headphone jack to the case.
-
-
-
Use the pointed end of a spudger to pry the headphone jack connector straight up to disconnect it from the logic board.
-
Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before installing.
To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or search our Answers community for help.
Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before installing.
To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or search our Answers community for help.