Introduction

If the printer is experiencing a jam, then it may be a result of something being caught in the feeder. If the paper light is blinking quickly, you may need to remove the paper tray, disconnect the power, remove the power supply, and reinstall.

Tools

Parts

Step 1: Identify the Problem
  • Step 1: Identify the Problem

  • Identify that your printer is jammed. This is usually indicated by the paper light blinking quickly.

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Step 2: Removing the Paper Tray
  • Step 2: Removing the Paper Tray

  • Gently pull the paper tray out of the printing dock to remove it.

  • When the paper tray is empty, the Paper light should glow a steady amber.

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Step 3: Disconnecting the Power Adapter Disconnect the power adapter from the printer for 10 seconds, and then reconnect the cord.
  • Step 3: Disconnecting the Power Adapter

  • Disconnect the power adapter from the printer for 10 seconds, and then reconnect the cord.

  • Notice: On some models, you may have to press the power button in addition to plugging in the power adapter.

  • Wait for the printer to initialize in order for the jammed paper to exit from the back side.

  • Notice: Carefully remove the paper if it does not automatically eject.

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Step 4: Removing the Paper Supply
  • Step 4: Removing the Paper Supply

  • With the paper tray in hand, open the front lid in order to gain access to the paper supply.

  • Take hold of the paper bundle, and carefully “fan” it to keep the sheets from sticking together.

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Step 5: Reloading and Reinstalling the Paper Tray
  • Step 5: Reloading and Reinstalling the Paper Tray

  • Reload the paper tray by sliding the paper bundle back into the intended slot, and then close the lid.

  • Next, slide the paper tray in the printer tray slot until the tray locks into place.

  • Notice: To ensure the paper tray fits squarely on the printer dock, make sure to keep the paper tray cover all the way open while installing.

  • Press the power or print button to clear the paper error and resume printing.

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Conclusion

To reassemble your device, follow these instructions in reverse order.

Henry Ta

Member since: 10/13/2016

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