1. Press (but don't hold) the Volume up button (1)
    • Press (but don't hold) the Volume up button (1)

    • Press (but don't hold) the Volume down button (2)

    • You must only press the button really quickly.

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  3. Finally, press and hold the side button until the Apple logo appears.
    • Finally, press and hold the side button until the Apple logo appears.

    can’t get it to hard reset, using those steps! ugh. it only brings up the slide to power off option

    steph g - Reply

    brings me to slide to power off option every time.

    steph g - Reply

    Doesn’t work for me neither, either showing the slide to power off, or getting the apple logo but no reset option - simply saying the phone is disabled as if there was no reset

    Amit Lieberman - Reply

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yvaneck

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6 Comments

Very helpfully, thanks!

user7 - Reply

helpfully, thanks!

pat trixia - Reply

All that happens for me is getting the slide to power off..never a reset. About to throw the phone.

Cheri Hogan - Reply

Same as above. Slide to power off and not able to slide. It is frustrating.

nick_nic112 - Reply

I suggest you learn to read. hold power until apple sign appears. you need to keep holding it. not sliding it to switch off.

Gurin Jeimuzu -

Wow - that was an insulting comment. I also had the same problem & I can read quite well. I am not sliding off either - just holding the power off as per instructions and the apple logo never appears. I have held it for a very long time, and only the slide power off appears. Your procedure does not work for me either.

Just watched a video someone else posted. Press the Volume Up & Volume Down button really quickly as smarty pants instructed. But - instead of holding the side button until the apple logo appears, you only hold it for 10 seconds and let go - then the Apple logo appears.

Elaine - Reply

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