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Introduction

A small and fast fix for the issue that kept the feeding roll to grab the paper sheets due to the use of poor, too thick or old paper.

Tools

Parts

No parts specified.

  1. First shut down the printer to avoid any problems.
    • First shut down the printer to avoid any problems.

  2. Pull down the parts that hold the paper on place. It's the best way to locate the roller and it's also more comfortable
    • Pull down the parts that hold the paper on place. It's the best way to locate the roller and it's also more comfortable

  3. Locate the paper feed roller. It should be on this position (Behind the black plastic thing). If it's not, it must be stuck. Use the index finger to press it upwards or use the back of a brush gently. This things are delicate :)
    • Locate the paper feed roller. It should be on this position (Behind the black plastic thing). If it's not, it must be stuck. Use the index finger to press it upwards or use the back of a brush gently. This things are delicate :)

  4. If the roller is dirty it won't catch the paper and will throw an error onscreen. This happens when you use old, wrinkled, thicker or non printing paper. Use a cloth with a few drops of water to rub the rubber part. Be careful. Just a bit is enough to wipe the dust. Let it dry for a few minutes.
    • If the roller is dirty it won't catch the paper and will throw an error onscreen. This happens when you use old, wrinkled, thicker or non printing paper. Use a cloth with a few drops of water to rub the rubber part. Be careful. Just a bit is enough to wipe the dust. Let it dry for a few minutes.

    • Avoid using abrasive oils or cleaning liquids because they may damage the delicate rubber that catches and hold the sheets of paper.

  5. Turn on the printer a few minutes later, and press the "Info button" to get a quick printout test. It everything is ok it should be ready for more awsomeness :) Turn on the printer a few minutes later, and press the "Info button" to get a quick printout test. It everything is ok it should be ready for more awsomeness :)
    • Turn on the printer a few minutes later, and press the "Info button" to get a quick printout test. It everything is ok it should be ready for more awsomeness :)

Conclusion

Test the roller using the "printer info button" located on the control panel on the front of the printer.

8 other people completed this guide.

Orlando

Member since: 05/13/2015

208 Reputation

1 Guide authored

9 Comments

Hey!

My Epson L355 is not accepting glossy paper at all. There are no pieces of paper stuck anywhere and there doesn't seem to be any problem with the rollers either. The paper isn't too thick, old or wrinkled. In fact, it has never had this problem during the thousand printouts I've taken before using the same glossy paper. Please help! It's for a very urgent purpose.

Thank you.

Anjuman Amina - Reply

Please help!

Anjuman Amina - Reply

I have an Epson L350. Paper wont feed. I tried the solution above. Still won't feed. Looking at the back with a flashlight, I see that the printer is trying to grab the paper. The paper goes in about 2 centimeters then it stops. I tried helping by gently pushing the paper when feeding. Now the paper is trapped. From the front side, I lifted the scanner and slowly pulled the stuck paper. It turns out there was a small piece of paper from a previous printing job that got torn and got stuck in the path inside the printer. That small piece wasn't visible when I peeked inside. My 'test' paper somehow pushed it out. Problem fixed for me.

adeenholiday - Reply

hey, after using EPSON L355 and turning it off it does not turn on anymore, how can i fix it??

catimbangkyra - Reply

Mine refuses to print a sheet of DECADRY business cards. The paper is thicker than usual stock, the roller grabs it and runs the sheet through the printer but does not print. The "Paper Fault" led lights up. (just under the drop icon). Is this problem connected with a dirty roller? It used to print the exact type of paper stock some months ago. Vasilis bcar@holgr

Vasilis Caravitis - Reply

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