Introduction
If your GE front load washer halts during a cycle or fails to spin, use this guide to diagnose the error codes, run forced spin tests, and replace the inverter board or other components if needed.
What you need
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Step 1 Retrieve stored error codes
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Confirm the washer is powered on with no cycle selected and the dial not pressed.
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Press and hold the start pause button about 10 seconds until the lights flash and the display brightens.
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Press start pause repeatedly to scroll through stored error codes for diagnostic clues.
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Step 2 Run the forced spin test
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Press start pause to exit error code mode and return to standby.
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Press and hold start pause while rotating the control dial 180 degrees counterclockwise.
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Release the button when the lights flash, then rotate the dial clockwise to mode 14.
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Shut the door, check water and drain connections, and press start pause to initiate spin.
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Observe if the drum spins only four to seven seconds, indicating a failing inverter motor assembly.
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Step 3 Prepare the washer for disassembly
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Disconnect power to the washer to ensure safety.
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Gather a 6-in-1 screwdriver, a digital multimeter, a 14 mm socket, a door boot spring tool, and needle nose pliers.
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Tilt or secure the washer as needed to safely access internal components without tipping.
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Step 4 Remove the dispenser and console screws
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Pull out the dispenser drawer fully and press the tab on its left side to remove it.
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Locate five screws in the dispenser housing three on the left and two on the right, and remove them with a Phillips driver.
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Lift the console interface up about 15 degrees and pull it forward to unlatch from the bulkhead.
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Remove three screws behind the interface along the top edge of the washer lid.
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Step 5 Remove the washer top panel
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Slide the top panel toward you while lifting it up to release it from the washer.
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Set the top panel aside to reveal internal components such as the accelerometer and harness.
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Step 6 Inspect the accelerometer and harness
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Locate the accelerometer near the top with a small wire harness attached.
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Ensure the harness is firmly connected and shows no broken or loose wires.
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Replace the accelerometer if error codes persist despite secure connections.
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Step 7 Access the door lock and gasket
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Open the washer door and remove two Phillips screws securing the plastic face plate on the right side.
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Remove two more screws securing the door lock and lift it out through the door opening.
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Pry away the door seal retaining wire with a thin screwdriver and roll the gasket off the front lip.
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Disconnect the door lock harness and inspect wires for damage or breaks.
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Step 8 Detach the front bulkhead
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Tilt the washer back to remove three bottom screws holding the front panel, then return the washer upright.
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Remove nine top screws from the front panel with two at the corners and seven pointing downward.
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Slide the damper fan assembly rearward if equipped and decouple it from the bulkhead.
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Lift and pull the bulkhead forward to free it from the machine, watching for harness wires on both sides.
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Step 9 Check the door harness and counterbalance weight
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Examine both door lock harnesses for bent broken or snapped wires that could cause lock errors.
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Use a 14 mm socket to remove four bolts from the lower concrete counterbalance weight.
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Pull the counterbalance weight off its pegs and set it aside for more access to the drain pump and inverter.
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Step 10 Inspect the drain pump if codes suggest drainage issues
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Spin the drain pump impeller by hand and feel for three or four strong points of magnetic resistance.
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Measure about 20 ohms across the pump terminals using a multimeter to confirm functionality.
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Replace the pump if it shows no strong resistance or an open reading on the meter.
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Step 11 Remove and replace the inverter board
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Locate the inverter assembly on the lower portion of the machine behind a plastic cover.
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Use a small screwdriver or pliers to release six tabs securing the inverter cover then lift it off.
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Unplug four wire harnesses from the inverter board and free any cable ties or wire trunks.
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Detach two side clips and remove four screws to release the board from the plastic housing.
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Seat the new inverter board in the housing align screws and clips and reattach the wire harnesses.
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Inspect wires for damage around cable ties or connectors before replacing the inverter cover.
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Step 12 Reassemble and test the washer
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Guide the inverter board back onto the chassis and secure it with its mounting hardware.
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Reinstall the counterbalance weight with four bolts while holding it in place.
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Position the front bulkhead on its aligning pegs and secure with all top and bottom screws.
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Reconnect the door lock and door gasket then seat the wire retaining spring around the gasket lip.
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Place the top panel reinstall the three lid screws and fasten the console with five dispenser screws.
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Restore power clear error codes in diagnostic mode and run a spin test to confirm the repair.
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Clear any stored codes and run a test cycle after repairing the failed component so you can confirm the washer completes spin without stopping mid-cycle. Repair didn't go as planned? Ask our Answers community for help.
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