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How to Troubleshoot a GE Front Load Washer Stopping Mid Cycle and Not Spinning

Video Guide
This guide was transcribed from a YouTube video.

What you need

    • Confirm the washer is powered on with no cycle selected and the dial not pressed.

    • Press and hold the start pause button about 10 seconds until the lights flash and the display brightens.

    • Press start pause repeatedly to scroll through stored error codes for diagnostic clues.

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    • Press start pause to exit error code mode and return to standby.

    • Press and hold start pause while rotating the control dial 180 degrees counterclockwise.

    • Release the button when the lights flash, then rotate the dial clockwise to mode 14.

    • Shut the door, check water and drain connections, and press start pause to initiate spin.

    • Observe if the drum spins only four to seven seconds, indicating a failing inverter motor assembly.

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    • Disconnect power to the washer to ensure safety.

    • Gather a 6-in-1 screwdriver, a digital multimeter, a 14 mm socket, a door boot spring tool, and needle nose pliers.

    • Tilt or secure the washer as needed to safely access internal components without tipping.

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    • Pull out the dispenser drawer fully and press the tab on its left side to remove it.

    • Locate five screws in the dispenser housing three on the left and two on the right, and remove them with a Phillips driver.

    • Lift the console interface up about 15 degrees and pull it forward to unlatch from the bulkhead.

    • Remove three screws behind the interface along the top edge of the washer lid.

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    • Slide the top panel toward you while lifting it up to release it from the washer.

    • Set the top panel aside to reveal internal components such as the accelerometer and harness.

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    • Locate the accelerometer near the top with a small wire harness attached.

    • Ensure the harness is firmly connected and shows no broken or loose wires.

    • Replace the accelerometer if error codes persist despite secure connections.

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    • Open the washer door and remove two Phillips screws securing the plastic face plate on the right side.

    • Remove two more screws securing the door lock and lift it out through the door opening.

    • Pry away the door seal retaining wire with a thin screwdriver and roll the gasket off the front lip.

    • Disconnect the door lock harness and inspect wires for damage or breaks.

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    • Tilt the washer back to remove three bottom screws holding the front panel, then return the washer upright.

    • Remove nine top screws from the front panel with two at the corners and seven pointing downward.

    • Slide the damper fan assembly rearward if equipped and decouple it from the bulkhead.

    • Lift and pull the bulkhead forward to free it from the machine, watching for harness wires on both sides.

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    • Examine both door lock harnesses for bent broken or snapped wires that could cause lock errors.

    • Use a 14 mm socket to remove four bolts from the lower concrete counterbalance weight.

    • Hold the weight securely when removing the final bolts to prevent sudden movement.

    • Pull the counterbalance weight off its pegs and set it aside for more access to the drain pump and inverter.

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    • Spin the drain pump impeller by hand and feel for three or four strong points of magnetic resistance.

    • Measure about 20 ohms across the pump terminals using a multimeter to confirm functionality.

    • Replace the pump if it shows no strong resistance or an open reading on the meter.

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    • Locate the inverter assembly on the lower portion of the machine behind a plastic cover.

    • Use a small screwdriver or pliers to release six tabs securing the inverter cover then lift it off.

    • Unplug four wire harnesses from the inverter board and free any cable ties or wire trunks.

    • Detach two side clips and remove four screws to release the board from the plastic housing.

    • Seat the new inverter board in the housing align screws and clips and reattach the wire harnesses.

    • Inspect wires for damage around cable ties or connectors before replacing the inverter cover.

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    • Guide the inverter board back onto the chassis and secure it with its mounting hardware.

    • Reinstall the counterbalance weight with four bolts while holding it in place.

    • Position the front bulkhead on its aligning pegs and secure with all top and bottom screws.

    • Reconnect the door lock and door gasket then seat the wire retaining spring around the gasket lip.

    • Place the top panel reinstall the three lid screws and fasten the console with five dispenser screws.

    • Restore power clear error codes in diagnostic mode and run a spin test to confirm the repair.

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Conclusion

Clear any stored codes and run a test cycle after repairing the failed component so you can confirm the washer completes spin without stopping mid-cycle. Repair didn't go as planned? Ask our Answers community for help.

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Ben Schlichter

Member since: 01/21/25

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