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Introduction

This guide walks through replacing a faulty charging port. It requires removing the keyboard mount. Afterwards, it is relatively simple and requires only a plastic opening tool to finish removal.

  1. HP Chromebook 11 G3 Charging Port Replacement, Keyboard Mount: step 1, image 1 of 2 HP Chromebook 11 G3 Charging Port Replacement, Keyboard Mount: step 1, image 2 of 2
    • Flip the laptop upside down so that the lid lies flat on the table.

    • Remove the nine 6mm Phillips #00 screws that line the border.

  2. HP Chromebook 11 G3 Charging Port Replacement: step 2, image 1 of 2 HP Chromebook 11 G3 Charging Port Replacement: step 2, image 2 of 2
    • Remove the two rubber feet closest to the hinge using tweezers.

    • Remove the two 6mm Phillips #00 screws revealed under these rubber feet.

    • The rubber feet may tear while removal; preventing this can be difficult, but it won’t harm the laptop. If desired, replace these rubber feet during reassembly.

  3. HP Chromebook 11 G3 Charging Port Replacement: step 3, image 1 of 1
    • Flip the laptop so it is in the upright position.

    • Open the lid.

    • Unsnap the keyboard mount along the border of the laptop using a plastic opening tool.

    • This may require more force than expected. Hearing loud clicks as the plastic opening tool slides along the seam is normal.

  4. HP Chromebook 11 G3 Charging Port Replacement: step 4, image 1 of 3 HP Chromebook 11 G3 Charging Port Replacement: step 4, image 2 of 3 HP Chromebook 11 G3 Charging Port Replacement: step 4, image 3 of 3
    • Tilt the keyboard mount up.

    • Use a spudger to flip up the two ZIF connector retaining flaps for the ribbon cables that connect the keyboard mount to the motherboard.

    • Gently remove both ribbon cables.

  5. HP Chromebook 11 G3 Charging Port Replacement: step 5, image 1 of 1
    • Lift the keyboard mount out of the laptop.

  6. HP Chromebook 11 G3 Charging Port Replacement, Charging Port: step 6, image 1 of 1
    • Gently remove the charging port’s slide-out connector from the motherboard.

  7. HP Chromebook 11 G3 Charging Port Replacement: step 7, image 1 of 1
    • Locate the two brown clips that secure the charging port to the motherboard from both edges.

    • Remove the charging port by sliding the plastic opening tool between the charging port and one of the clips, and then prying.

  8. HP Chromebook 11 G3 Charging Port Replacement: step 8, image 1 of 1
    • Lift the charging port out of the base.

Conclusion

To reassemble your device, follow these instructions in reverse order.

One other person completed this guide.

Rahul Goyal

Member since: 04/26/2017

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10 Guides authored

Team

Cal Poly, Team S23-G3, Livingston Spring 2017 Member of Cal Poly, Team S23-G3, Livingston Spring 2017

CPSU-LIVINGSTON-S17S23G3

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One Comment

I have a Model CB2 (also known as 11-1102) that has this same issue. Would the instructions be the same? Would the part be the same? Where did you purchase a replacement charging port?

Jim Grybowski - Reply

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