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Introduction

Is your device losing your data, struggling to boot past the home screen, or loading programs very slow. If that is the case, you may have a damaged SSD. This device's storage device is known as an SSD or Solid state drive. These type of storage devices are a bit newer than their older HDD or hard drive counter parts however that usually means they are simple to work with.

The SSD or solid state drive stores all your data on your device. Ensure you have properly exported any data you find important to you as once you replace this component all the information on the original one will be inaccessible.

When ready to begin follow the steps below.

What you need

Step 1 Lower Case

HP 14-dq5043cl SSD Replacement, Lower Case: step 1, image 1 of 2

HP 14-dq5043cl SSD Replacement, Lower Case: step 1, image 2 of 2

For your safety, unplug all peripheries, discharge the battery below 25%, and power down your device before beginning disassembly.
Remove the two rubber feet on the lower case.
If you intend to reuse the rubber feet: Use a hairdryer or iOpener to lightly heat the feet to loosen the adhesive that secures them prior to removal. Take care not to stretch out the rubber.

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Step 2

Remove the six M2XL6 Phillips screws that secure the lower case.

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Step 3

HP 14-dq5043cl SSD Replacement: step 3, image 3 of 3

Insert a nylon spudger into the seam between the lower case and chassis.
Pry around the entire perimeter until the lower case fully releases.
Remove the lower case.

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Step 4 SSD

HP 14-dq5043cl SSD Replacement, SSD: step 4, image 1 of 2

HP 14-dq5043cl SSD Replacement, SSD: step 4, image 2 of 2

Remove the single screw that secures the SSD with a Phillips #1 screwdriver.

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Step 5

HP 14-dq5043cl SSD Replacement: step 5, image 3 of 3

Pull the SSD directly out of its socket to remove it.

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Conclusion

To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or ask our Answers community for help.