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Introduction

For many repairs the CitiZ must be opened, this is shown here.

  1. Never forget: pull the plug!
    • Never forget: pull the plug!

    • Remove all attachments: Water tank, capsule and cup drawer, drip tray.

    • The model shown is also equipped with a milk frother, remove that too.

    • The bottom is secured by oval head screws.

    • These screws have an oval head that makes them look like rivets (picture 2). You need to use a special bit - also available at iFixit - for their removal. Here a DIY guide. If the right bit is not available, it could be done with a pair of needle nose pliers. Nespresso wants to keep us out of our own machines!!!

    • Remove five oval head screws securing the large bottom panel.

    • Note: this panel is smaller on models without milk frother.

  2. The bottom panel is just snapped into place. Insert a metal spudger into the slots and lift the panel out. It sits quite tightly and you might use some force  to get it out. The bottom panel is just snapped into place. Insert a metal spudger into the slots and lift the panel out. It sits quite tightly and you might use some force  to get it out. The bottom panel is just snapped into place. Insert a metal spudger into the slots and lift the panel out. It sits quite tightly and you might use some force  to get it out.
    • The bottom panel is just snapped into place. Insert a metal spudger into the slots and lift the panel out. It sits quite tightly and you might use some force to get it out.

  3. Remove the large bottom panel.
    • Remove the large bottom panel.

  4. Use a spudger to slide off the two silicon tubes.
    • Use a spudger to slide off the two silicon tubes.

  5. Disconnect the two spade plugs on the blue and brown wires from the power switch. The two left ones remain. Disconnect the two spade plugs on the blue and brown wires from the power switch. The two left ones remain.
    • Disconnect the two spade plugs on the blue and brown wires from the power switch. The two left ones remain.

  6. Remove four oval head screws from the small bottom panel.
    • Remove four oval head screws from the small bottom panel.

    • Remove the main device from the base. It´s still connected with some wires, but this doesn´t bother much.

  7. The two colored side panels are only snapped into place. However, the latches sit very tight. You really need a lot of force. First lift the lower edge using a plastic opening tool. Depending from the model it might help, when you first pry off the coffee spout. (See next step) Unfold each of the side panels upwards and remove them.
    • The two colored side panels are only snapped into place. However, the latches sit very tight. You really need a lot of force. First lift the lower edge using a plastic opening tool.

    • Depending from the model it might help, when you first pry off the coffee spout. (See next step)

    • Unfold each of the side panels upwards and remove them.

  8. Insert a opening tool in the gap on the bottom  of the coffee spout. Pry it off carefully.
    • Insert a opening tool in the gap on the bottom of the coffee spout. Pry it off carefully.

Conclusion

To reassemble your device, follow these instructions in reverse order.

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