The charging port of the Canon Vixia HF R500 is connected by a fragile ribbon cord. This cord can become damaged or disconnected preventing the battery from charging. This guide will show you how to check the connection.

  1. On the right side of the camcorder remove the grip belt.
    • On the right side of the camcorder remove the grip belt.

  2. Hold on to the battery.
    • Hold on to the battery.

    • On the bottom of the battery hold the battery release switch.

    • Remove the battery slowly away from the camcorder.

    • Removing the battery quick or in a different angle may cause sparks and damage to device.

    • Remove the two 8mm Philips #000 screws on the side where the grip belt was located on.

    • Remove the two 4mm Philips #000 head screws from the bottom of the camcorder.

    • A hidden 4mm Philips #000 screw is shown under the black plug shown.

    • Remove the side piece plate.

    • Near the LCD screen, remove the three 7mm Philips #000 screws in the picture shown.

    • Carefully place the camcorder where the inside of the device is facing upwards and remove the 3mm Philips #000 screw shown.

    • Do not use strong magnetic parts on the inside, as they may damage the device.

    • Using the spudger, pull the tab shown to start removing the ribbon cable.

    • Using the Spudger, carefully remove the two ribbon cables that are connected to the top of the device.

    • Remove the top piece.

    • Ensure the ribbon cord is connected

    • Check the condition of the ribbon cord and replace damaged cord.


To reassemble your device, follow these instructions in reverse order.


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