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Canon PowerShot A4000 IS Camera Lens Error Troubleshooting

Archived Guide
This guide is retained solely for historical purposes. Use the updated version of the guide to perform your repair.

What you need

  1. Canon PowerShot A4000 IS Camera Lens Error Troubleshooting, If there is a Visible Gap in the Lens: step 1, image 1 of 1
    • The first step for a lens error is to gently clean the leans with a clean cloth. If this does not work, then you proceed with the following steps.

    • Apply gentle pressure to the lens cover and move lens in a circular motion until you hear a "click".

  2. Canon PowerShot A4000 IS Camera Lens Error Troubleshooting, If the Menu is Still Accessible: step 2, image 1 of 1
    • Hold down the menu button for at least 10 seconds and select the "Factory Reset" option to reset your lens.

    " Lens Error. Will shut down automatically." Cannot access menu. Shutter is half open under the lens cover.

    Phil Furnas - Reply

    Mine lens cover was completely closed but when I gently rubbed on it like the instructions said nowlens cover is half open. It still gives me the message "lens error. Will shut down automatically. Restart camera". Nothing seems to help.

    PHanson - Reply

  3. Canon PowerShot A4000 IS Camera Lens Error Troubleshooting, If the Menu is Not Accessible: step 3, image 1 of 1
    • Remove the battery from your camera and replace it once it is fully charged or buy a new battery if your current one is over a year old. See Battery Removal for more details.

    • Once the battery is out, remove the memory card from camera as well. See Memory Card Replacement for more details.

    • Turning the camera on without a memory card will reset the camera. If the camera has been reset and displays a memory card error message, then the memory card can be reinserted and the camera turned on once again.

  4. Canon PowerShot A4000 IS Camera Lens Error Troubleshooting, Changing the Battery Does Not Work: step 4, image 1 of 2 Canon PowerShot A4000 IS Camera Lens Error Troubleshooting, Changing the Battery Does Not Work: step 4, image 2 of 2
    • Insert the A/V cable then plug the cable into a power supply or computer. Please see Connecting Camera to Computer for further instructions.

    • Turn the camera on by pushing the ON/OFF button.

  5. Canon PowerShot A4000 IS Camera Lens Error Troubleshooting, New Batteries Do Not Work: step 5, image 1 of 2 Canon PowerShot A4000 IS Camera Lens Error Troubleshooting, New Batteries Do Not Work: step 5, image 2 of 2
    • While turning the camera on by pushing the ON/OFF button, press and hold the MENU or FUNC. SET button.

Finish Line

Ashley Heslip

Member since: 10/13/14

309 Reputation

3 Guides authored

Team

Clemson, Team 1-3, Benson Fall 2014 Member of Clemson, Team 1-3, Benson Fall 2014

CLEM-BENSON-F14S1G3

3 Members

17 Guides authored

2 Comments

My lens is stuck out and won't go back in it says lens error and that it will shut off automatically what do I do?

trudiaguilar - Reply

I have done all of the above recommendations and my camera still has a lens error and lens won’t open… :-(

Rosie Bird - Reply

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