Support Questions Ask a Question

Disclaimer ¶ 

Parts of this Wiki are borrowed from the original Wiki. I have made an effort to individualize it by adding new information and changing some wording.

How to unbrick a controller from a interrupted firmware update ¶ 

If your controller gets disconnected during a firmware update, these steps may recover your controller. This can only be done over USB. As far as cables go, a new MicroUSB cable is recommended to avoid cable related failures.

To avoid these problems in the future, do not update the controller over wireless; only apply future updates over USB.

Note: A Windows 10 PC or Xbox One console is required. A working controller is also required.

  • Step 1: In order to ensure there is no residual power left in the controller, let the controller sit without batteries for 12-24 hours. The controller cannot have any reserve power or this to work.
  • Step 2: Plug the controller into a Xbox One or Windows 10 PC (The console the update failed on may be required if you do not use a PC). This process does not work in Windows 7 or 8. The controller will only register as a "Controller Update" device. It may attempt to load a DFU driver, but this driver fails to install.
  • Step 3: Use the working controller that works to navigate the menus and find Devices and Accessories. It is very unlikely you will be able to do anything with the bricked controller.
  • Step 4: On the page with the controllers, find the controller that was bricked. Note: Remove the batteries so you can quickly find it in devices and Accessories.
  • Step 6: Re-run the firmware upgrade. Note: It may take more then one attempt to get this to work.

Troubleshooting ¶ 

If your controller has an issue, refer to the Xbox One Wireless Controller Troubleshooting guide.

Background and Identification ¶ 

The Xbox One Wireless Controller Model 1697 can be quickly identified by the presence of a 3.5mm headphone jack on the controller. This is the primary difference between the 1537 and 1697 controller. The controller can also be identified by the label under the battery compartment, positively identifying the controller as a Model 1697 controller.

Shared features between models 1687 and 1537 include:

  • The Start and Back buttons found on the 360 controller have been replaced with the Menu and View buttons, respectively.
  • The triggers on the Xbox One controller have been mounted with individual rumble motors to enhance the gaming experience.
  • The Xbox button now glows white when the controller is switched on.
  • The standard color of the controller is black. Although most controllers are black, Microsoft releases limited edition and other color controllers from time to time.
  • The X, Y, B, and A buttons are the only colored parts of the controller.
  • The controller also features a micro-USB cable at the top of the controller to enable charging while plugged into the console and connecting for use with a computer.

Features that have changed include:

  • The controller now features a 3.5mm headphone jack, which makes the headset adapter optional. You no longer need to use the headset with non-Microsoft headsets. However, it will still work if you wish to continue using it.
  • The thumb sticks feature a thicker texture on the edges of the analog stick, compared to the previous controller. This allows for an even better grip.
  • The plastics on the controller are more textured. This means the plastic will not wear as quickly in some cases and the shell will last longer before it wears.

PC use (General information) ¶ 

This controller is a very popular choice for PC gaming, since it works with the most games out of the box on Windows PC's. While it is a popular choice, it does not work with DirectInput games.

One "quirk" with this controller is the controller driver is known to have problems loading automatically and requiring manual installation in Windows 7 and 8.x. When you run into this problem, there are two fixes for this issue.

Note: This DOES NOT happen in Windows 10.

  • Option one: Use Device manager

If you want the latest version of the driver out of the gate, you will need to get it from Device Manager. You likely need administrative permissions for this, but you will get the latest version this way

  • Option 2: Download the driver for manual installation

If you wish to keep a local copy that needs to be updated so you do not have to rely on Microsoft having a copy, you can download a copy of the driver from multiple locations.

For a newer local copy, look at these links:

PC connectivity (Windows 7/8.x/10) ¶ 

Note: Bluetooth is not supported. You will need the 1708 controller and Windows 10 to use it with Bluetooth.

View Statistics:

Past 24 Hours: 37

Past 7 Days: 246

Past 30 Days: 1,224

All Time: 10,246