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Support Questions Ask a Question

Troubleshooting ¶ 

Headphones not working properly ¶ 

"Make sure headphones are properly put into the Moto G4"

"Gently blow into the port"

"Hold the Power button down for 10 seconds to restart the device"

Freezing or restarting by itself ¶ 

"Reset cache first then hold the Power button and Volume down until the Moto G4 turns on"

"Put the Moto G4 in safe mode and check to see if any third-party applications may have caused the issue"

"Contact Lenovo if prior solutions do not work"

Camera Error ¶ 

"Go to Setting then to Apps and find Camera app then clear the cache. After restart phone"

"Put phone in to safe mode to see if issue is resolved"

"Uninstall apps that use the camera to see if issue will be resolved"

Can't detect SIM or signal loss ¶ 

"Press and hold Power button for 10 seconds to restart the Moto G4"

"Test SIM card in another device to see if the SIM card is the issue"

"Backup all files then go to Setting then Backup & reset then Factory data reset"

Battery life problems ¶ 

"Make sure the apps that you use are not draining a lot of your device"

"Use saver mode to preserve battery life"

"Change the screen brightness so that you maximize battery life"

Screen Burn In on Moto G4 Plus ¶ 

"Replace screen for device"

Moto G4 Plus charging issue("Ghost Touch") ¶ 

"Go to your nearest service center and ask them to resolve the issue"

For additional help with the Motorola Moto G4 Plus, refer to the troubleshooting page.

Background and Identification ¶ 

The Moto G4 Plus is a fourth generation Motorola Android smartphone first released on May 17, 2016. It is one of three 4th-generation models, the other two being Moto G4 (standard model) and Moto G4 Play (lower-end model). It is available in white and black.

The Moto G4 Plus has a larger display than the Moto G4 Play. Unlike the standard Moto G4, the Moto G4 Plus has a fingerprint sensor on the bottom. The G4 Plus also has a 16-megapixel rear camera, a higher resolution than the other models. Furthermore, it differs from Motorola’s previous generation smartphones by having a larger display (5.5 inches compared to 5.0) and a fingerprint sensor.

In 2017, the fifth generation Moto G5 was announced and is expected to go on sale in April.

Additional Information ¶ 

Moto G4 Plus Support Page

Moto G4 Wikipedia Page

Detailed Moto G4 Plus Review

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