How does your business stand out?
Let's start with the fact that we answer our phone. (How many IT providers can say that?) Our average response time is 3 minutes. (Yes, really.) And we are available 24/7/365, on call around the clock to meet your tech needs.
We work on every type of operating system and platform, and we're vendor-neutral, because we're not tied financially to any manufacturer. That means we can give you unbiased advice. And again — we're really, really fast.
What do you enjoy about the work you do?
Honestly, we enjoy it all. Because we're Nerds at heart, the idea of getting to play with the best tech all day is pretty much heaven for us. As a bonus, our partners send us their newest tech to demo, just because we've been in business so long. When we get to spend our days fixing problems for our customers, that's like a bonus, too. (Another bonus? Seeing rave reviews from our customers.)
What should the customer know about your pricing (e.g., discounts, fees)?
Compare us to all our major competitors, and we'll beat their price every time. Whether you need computer or network setup, data backup, hardware installation or repair, or virus removal, you'll breathe a sigh of relief when you see our prices. You want real numbers? Head over to our Compare Us page and see how we stack up.
What is your typical process for working with a new customer?'''
First and foremost, we listen. How can we help you? What's wrong with your device? What do you need to accomplish? Then, as we seek solutions, we keep listening — to make sure we don't slip into incomprehensible tech jargon, and to make sure we understand what you really need.
What education and/or training do you have that relates to your work?'''
Our Nerds come to us with all sorts of tech training (without it, they wouldn't be working for us!). And take a look at some of the certifications we hold:
MCSE (Microsoft Certified Solutions Expert)
A+ certification from CompTIA (the Computing Technology Industry Association)
Certified Information Systems Security Professional (CISSP) — the globally recognized cybersecurity certification
Cisco Certified Network Associate (CCNA) — network installations, operations, and troubleshooting
Cisco Certified Network Professional (CCNP) — network planning and implementation
Certified Ethical Hacker (CeH) — what it sounds like, but on the good guys' side
Microsoft Certified Systems Administrator (MCSA)
And a whole lot more (Ask us if there's a specific credential you're curious about)
How did you get started doing this type of work?
All our Nerds tell some variation of this story: "I loved working with computers and tech. My parents encouraged me. I followed my passion. And here I am."
What types of customers have you worked with?
We work with anyone who can use our services. Residential customers. Small businesses. Nonprofits. Large businesses. You name it.
Describe a recent project you are fond of. How long did it take?
Our most recent favorite project was a forensic IT investigation. Our customer hired us to prove that her soon-to-be-ex had stolen $500,000 from their bank accounts, kids' college funds, life insurance, and more. And she wanted us to find the money. It took us about three weeks. Yes, we found the money, and we gave her the proof she needed for court. It was incredibly satisfying.
What advice would you give a customer looking to hire a provider in your area of work?'''
Ask a lot of questions. If you wonder why your tech is doing something, ask if it's necessary — we'll always tell you the truth. And if you want old parts returned to you, no problem, just ask.
What questions should customers think through before talking to professionals about their project?'''
Great question! Here are some more: Tell us what's going wrong, and ask us how we'll fix it. Tell us your plans, and ask us how we can help you get from A to B (or to Z). And always check your model number, your processor info, all that "About This Device" information before you call, so we can get you the answers you need even faster.