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Released November 2020, the PS5 console features vastly upgraded visuals and an innovative new Dualsense controller. The space-age black-and-white color scheme is a noticeable departure from PlayStation designs of the past.

My PS5 shuts off completely after 5–10 minutes

Hi everyone,

I’m having a problem with my PS5 (original model with disc drive), and I’m hoping someone can help.

The console works fine on the home screen, but when I play certain PS5 games like Spider-Man 2 or sometimes Fortnite, it suddenly shuts off completely after about 5–10 minutes. The screen instantly goes black, the PS5 loses all power (no lights at all), and I can’t turn it back on unless I unplug the power cable and plug it back in.

I already cleaned the fan and removed the dust I could reach, but the problem is still there. The console isn’t in a closed space and has plenty of airflow around it.

Has anyone experienced something similar? Do you think this sounds like a power supply issue, overheating, or something else?

Any advice would be greatly appreciated. Thanks!

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Here is a troubleshooting guide PlayStation 5 Turns Off By Itself

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Hi!

Could be the heat, could also be the power supply.

What I would do, is to change the liquid metal (since you cleaned it already), and also measure the PSU.

The PSU always should give 12volts also in rest mode.

So the guide for that is: How to Apply Liquid Metal in a PlayStation 5

And for the PSU: PlayStation 5 Power Supply Replacement

You can also follow the guide that Albert has sent.

If the power supply always reads 12volts and if it didn't worked after changing the liquid metal, you most likely need to check the motherboard...

Please let us know how it goes!

PlayStation 5 Power Supply Image

Guide

PlayStation 5 Power Supply Replacement

Difficulty:

Moderate

45 minutes - 2 hours

PlayStation 5 Image

Guide

How to Apply Liquid Metal in a PlayStation 5

Difficulty:

Moderate

1 - 2 hours

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