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The 5th generation Surface Laptop, released in October of 2022, shares the same body as its predecessor, but with an Intel 12th gen processor, 50% longer battery life, and a new sage color option.

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No power unless I disconnect the keyboard and reconnect it

Hi all

My Surface Laptop 5 has a problem that means if I power it off, to start it back up I need to take the keyboard cover off, disconnect the ribbon cable which connects the keyboard unit to power, then put the ribbon back in and the cover back in place. Then the laptop turns on and I can use it.

Will getting a replacement keyboard cover fix this? This one specifically:

Surface Laptop 5 13.5" Top Cover and Keyboard - Genuine

Thanks!

Replace a damaged or malfunctioning upper case and keyboard for a Surface Laptop 5 with 13.5" display. Image

Product

Surface Laptop 5 13.5" Top Cover and Keyboard - Genuine

$172.99

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Ended up buying a replacement keyboard top and as expected, it fixed the issue.

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It’s likely a power delivery or keyboard flex cable fault in your Surface Laptop 5. When the ribbon cable is reseated, it temporarily restores the connection, allowing the laptop to power on. Try these steps: update firmware and drivers, perform a hard reset (hold Power + Volume Up for 15 seconds), and check for debris or damage on the ribbon and connector. If the issue persists, the keyboard-deck assembly or power button circuit likely needs replacement. Visit a Microsoft Authorized Service Center.

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thanks. I've done the updates, and when the machine is off, hard reset doesn't work (FYI, this is the Surface Laptop so there's no volume up/down buttons to do that, it works slightly differently). I'll take the cover off it again today and give inside a bit of a clean and see what that does.

Otherwise will purchase a replacement keyboard from Microsoft here in Australia.

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