Skip to main content

Free Shipping on Domestic Orders $75+

Repair guides, troubleshooting information, and service help for refrigerators manufactured by General Electric (GE).

GE Fridge #GSH22JSCBSS Side by side Some Display buttons not Working

So i got this ge fridge and i don't know about it's past. It seems to be cooling on both sides just fine. Problem is i notice 3 of the buttons in the display screen are not working. 1. Water button, 2. Water filter button & 3. Refrigerator Warmer temp change button.

What could be the culprit?

Is it the dispenser display control board that needs to be replaced?

I don't have the water line connected but i don't think that should stop me from selecting the water button.

Update (10/10/25)

Block Image
Block Image
Block Image
Block Image
Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Most Helpful Answer

Hi @josefuster

Not sure but it could just be faulty non locking tactile button switches on the display control board and not the board per se.

Looking at an image of the board¹ for your model refrigerator, you can see the switches line up with the overlay.

Bit unusual for so many to fail at once but it may be worthwhile to remove and test one to see if it is working OK or not rather than just replacing the board. Tactile switches are a lot cheaper ;-). If the switches test OK perhaps follow the traces on the board from the switches to see where they go. There may be a common component that they connect to.

Here's a video² that might help to gain access to the board.

¹ The part number(s) shown for the board are the ones for the board in your model. The first number is the original part number and the second is the one that supersedes it.

² The part number shown is not the part number for the board in your model, hopefully the removal procedure is the same as I couldn't find one for your model.

Update (10/11/25)

Hi @josefuster

Looking at your image of the display board, try gently cleaning the board using a Q-Tip lightly moistened with Isopropyl Alcohol 99%+ (available from electronics parts stores) and then check the component connections with a magnifying glass.

I've noticed some suspect solder joints that you may want to inspect more closely to see if they're soldered OK or if they need to be reworked with a soldering iron - see image.

Also in the image is the location of the defrost thermistor which you may want to check as although the heater worked manually it doesn't seem to be working automatically - control board issue perhaps if the thermistor is OK - check for continuity from thermistor to control board connector to make sure.

I've also found the mini manual for the refrigerator that whilst it doesn't show diagnostic tests it has the wiring diagram and also the specifications.

The thermistor (temp sensors) resistance values are shown for the various temperatures. If they're faulty the part number is WR55X10025.

There are two thermistors in the freezer compartment. One is used for the air temp sensing i.e. temp shown on display and the other monitors the evap unit temp during the defrost cycle, and is used to signal the control board to turn off the heater if the evap unit gets too warm during a defrost cycle.

The refrigerator uses the adaptive defrost cycle method meaning that the defrost cycle is determined by factors such as ambient temperature and number of times the doors have been opened during normal use, rather then performing the cycle after fixed accumulated compressor run time intervals i.e. adaptive defrost may occur anytime between 10-30 hours of operation whereas the fixed time defrost usually occurs once every 8-12 hours.

Block Image

(click on image)

Update (10/17/25)

@josefuster

If you turn off the ice maker and then connect water to the refrigerator, when you then turn on the ice maker unit, it should automatically begin to fill with water and then stop filling once the water has reached the correct level in the tray. It will only begin to fill when the temp in the ice maker area is approx 15°F. You should hear a buzzing sound when filling. There's a sensor arm in the icemaker that is used to detect the level of the water in the tray

If it's not turning on, I'm not sure but sometimes there's a wiring diagram inside the ice maker housing that shows the circuit.

I know that in most refrigerators it is the ice maker that controls the operation of the ice maker water inlet valve and not the control board i.e. when to open the valve to fill the ice maker and when to shut it off when it is full so that ice can be formed. That is if the ice maker is turned on.

Regarding the dispenser flap it could be a faulty dispenser door solenoid or a broken door recess crank and spring see videos in links

The manufacturer's part numbers for the parts shown in the link are the ones for your model.

Controls the opening and closing of the ice and water dispenser door in your refrigerator. Image

Product

GE Dispenser Solenoid Assembly - WR62X10055

$50.99

Connects to the refrigerator dispenser door mechanism to facilitate proper opening and closing. Image

Product

GE Refrigerator Dispenser Door Recess Crank - WR17X10706

$12.99

A component that provides tension to assist in the proper functioning of the refrigerator dispenser lever and ice door. Image

Product

GE Recess Door Spring - WR02X10585

$12.99

Measures temperature with an 18-inch wire lead, compatible with various GE refrigerator models. Image

Product

GE Temperature Sensor with 18 in. Wire Leads - WR55X10025

$27.99

Was this answer helpful?

Score 2

13 Comments:

Hello Jayeff, thank you for the prompt answer.

Do you know if water button can't be selected or does not illuminate if the water line is not connected to the fridge yet?

Also do you mean that i should try to gain access to the board while connected and press into the buttons switches directly or maybe use a multimeter into some cable(although it dosen't looks like a voltage on both boards as they seem working).

If tactile switches are the issue Where do you buy them?

Aditional informatiom:

I tried resetting the water filter by pressing for 3 seconds but nothing happens it stays red.

I can switch between crushed or cubed Ice and when pressing into the cup switch i can hear ice maker engine working.

Right now my refrigerator temp is at it's coldest because warmer switch won't work colder does respond and blinks at it's lowest. Freezer temp button works great both ways.

I will clean the coils (the lower back is super dirty) later today and try to install water line.

by

I just noticed that actual temperature readings are also different from set temperature. Freezer tempo is set to 0 but actual is -6, refrigerator is set to 37 but actual is 46.

Now im confused what's causing all this? Faulty but working main board?

by

@josefuster

Just wondering if there's more than one problem in the refrigerator.

Might be better to eliminate possibilities before buying boards

Check what the actual temperatures are in each compartment after you have cleaned the condenser coils.

Dirty condenser coils impact on the efficient operation of the sealed system in a refrigerator.

Allow a few hours before measuring them as it takes a little while to re adjust.

If the refrigerator is still too warm i.e. not between 36°F-39°F then check if the evaporator fan inside the freezer compartment is OK and not iced up.

Here's a link that has a video that may help.

An iced up evap fan can cause warmer temperatures in the refrigerator compartment, but the freezer will be OK because that's where the evap unit is located.

If it is iced up, then there's a defrost problem - faulty heater, defrost thermostat, heater circuit etc.

by

It could be early but after cleaning the clogged up area of the coils & fan. It has been on for around 16 hours and the temperatures have settle to the current set temperature values. Currently i have freezer temp on 2C and the refrigerator is now on the lowest value that i can't change which is 34.

Have not seen ice build up on or behind the ice maker tray (before wall). I only saw a very small & very thin amount of frost on the inside of the freezer door around the ice/water hole.

I took off the front panel (it was easy access no screws on it). I checked the tactile buttons and they are in good shape. I pressed the buttons directly in the front panel board without the overlay and the same 3 buttons aren't working. The board has 3 pluggable connections & i am unsure on how to trace the cables as they run & hide on the inside of the door.

Additional details:

1. Missing back panel cover

2. Front panel had broken tab (prob. checked before)

3. Water filter was filled

4. Ice tray, auger & engine working

by

So what's left to check? I will try to trace harder. I also can get a cheap multimeter from a place like home depot or walmart to check for the wiring voltages on both front and main board.

Maybe after that i can determine which board to buy?

The link place from ebay you posted is a good price to get the boards changed. It seems inexpensive if bought used and tested.

by

Show 8 more comments

Add a comment

Add your answer

Jose Fuster will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 1

Past 30 Days: 8

All Time: 171