Some keyboard keys work and stop randomly
Hello,
I have a newer model on Dell Inspiron 3520 (purchased in 2023), and several keys stopped working:
- keys: Z, X, C, V, M, , , ., Enter, 5, 6
- Sometimes they worked if I start continuously pressing that key hard or didn’t move the laptop, but now they almost never work.
- There has never been any water damage on the laptop.
- In the BIOS diagnostic test, these keys also fail (so I believe it’s definitely not a Windows/Linux driver issue).
- If the keys stop responding completely, I sometimes have to do a kind of “ritual”: pressing Z, X, C, etc. (that whole line) hard, several times in a row. After that, they may start working again for a while , but not properly.
- After a restart, they occasionally come back for a short time, but the problem always returns.
I’ve never seen a keyboard problem behave like this. If the keyboard trace was physically broken, I would expect the keys to stop working completely but here they randomly start and stop working.
Before I replace the entire keyboard, I’d like to pinpoint the exact cause and be sure I’ve tried everything (I also want to avoid adding unnecessary e-waste).
Is this a good question?
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I have this issue as well.. b n and the spacebar then the arrow keys dont work.. inspiron 3520. i have resorted to using external keyboard out of frustration.. on top of this these keys somehow owork when i spam fior the millionth time... and again on restart of the laptop, i gotta do the same thing.. and nowadays, even spamming doesnt work.. i think this is a product issue.. what is even going on
by akumi 32