shows a sad face when turned on
my ipod 20 gb old version shows a sad face when turned on
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cheryl, from your brief description it appears to be a 4th gen ipod. I changed the device and see if the picture on the top right looks like your iPod. The "sad face" icon most often appears when the hard drive is not functioning. the first thing I'd try is to place it in diagnostics mode and see what errors you get. Here are some great instructions. If it appears as if your hard drive is the problem, you can get an adapter that will allow you to use your hard drive as an external USB drive. I use something like this. That way you can see if your hard drive is still responsive. The guide for the hard drive repair is right here. Not a bad job, and works pretty quick if you follow the guide.
Also, remember that this model iPod needs a Firewire connection to restore. USB will not restore it. Let us know what works and if we can help you any further. Good Luck.
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